Dispatch Associate - Located in Prestonsburg, KY

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Generates applicable reports and checks for accuracy.
• Aids in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Fulfills established parameters/formats in receiving requests for service.
• Utilizes all equipment assigned to him or her, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Manages multiple tasks simultaneously.
• Possesses good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Understands basic computer applications.

Requirements

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capable of communicating clearly on the radio and telephone.
• Able to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Able to manage multiple tasks simultaneously.
• Possesses good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Understands basic computer applications.

Qualifications

• High school diploma or equivalent.
• At least one year's experience as an EMS or public safety dispatcher.
• Minimal medical training or telecommunications experience.
• Skilled in reading and writing English.
• Capable of communicating clearly on the radio and telephone.
• Able to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Able to manage multiple tasks simultaneously.
• Possesses good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Understands basic computer applications.

Skills

• Understanding of Emergency Medical Dispatch concepts.
• Ability to allocate EMS resources effectively.
• Proficiency in data entry and report generation.
• Knowledge of company policies and procedures.
• Effective communication skills (radio, telephone).
• Good typing and computer skills.

Benefits

Check out our careers site benefits page to learn more about our benefit options.