Dispatch Associate - Located in Alcoa, TN

About the role

We’re hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. This role involves assigning and routing transportation requests while providing clear communication to ensure quality support and care to our customers.

Responsibilities

• Monitor and respond to calls and emails using established call handling times, leveraging communication and information management systems to deliver excellent customer support to providers, facilities, and member representatives.
• Schedule, assign, review, and route transportation requests using appropriate methods.
• Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
• Effectively communicate trip data, including confirmations, routing time, issues, and performance.
• Work collaboratively and professionally with allied health and public safety personnel, as well as fellow coworkers.
• Demonstrate organization, multitasking, and time management skills.

Requirements

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Pay

Hourly rates starting at $19.00+ depending on experience.

Benefits

Learn more about our benefit options on our careers site benefits page.

About the company

AMR is part of Global Medical Response’s (GMR) family of solutions. Our teams deliver compassionate, quality medical care, primarily in emergency and patient relocation services. Learn more about how our employees provide care at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together, and be accountable—unite our teams and set us apart in emergency medical services.