Dispatch Associate

Position Overview

The Dispatch Associate ensures that the company maintains a reputable relationship with our WindowRama customers. In this role, you will be responsible to maintain an open line of communication with the customers and the truck drivers and other departments as necessary to coordinate the delivery process of materials.

Essential Job Functions

• Communicating with customers about freight details, delivery or pickup times, and special handling requests, accommodating route changes as needed.
• Answering questions of our customers in regard to time of delivery and what items are being delivered.
• Preparing dispatch documents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Reviewing drivers’ logs, including dispatched calls and arrival times.
• Liaison between WindowRama customers and our shipping partner.
• Logging customer shipping schedules and complaints.
• Running reports to check for quality assurance daily.

Key Competencies

• Advanced use of Microsoft Office
• Multitasker who enjoys working in fast-paced environment
• Detail oriented and highly organized with exceptional follow-through abilities
• Top performer who can instill pride of workmanship in self while also motivating team to excel
• Passionate about WindowRama and loves the brand
• Highly motivated, flexible, and positive, professional demeanor

Required Education and Experience

• A High School Diploma or equivalent
• Proficiency with computers (Microsoft Office, Google, IBM AS400)
• Prior customer service or dispatch experience is preferable

Why WindowRama?

• Competitive pay and benefits package
• Opportunities for career growth
• A supportive and collaborative work environment
• Fun, team building days and events

Salary and Benefits

• $18 - $20 per hour, based on experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401K Matching
• PTO (Paid time off)
• Paid Holidays

Hours and Schedule

• Full-time; Monday through Friday
• In-Office (no remote)
• Hrs: 7:00 AM to 3:30 PM

Physical Requirements

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to walk, talk, and hear.
• The employee can expect to work in a favorable office environment.