Customer Service Representative - Associate
About the role
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. This role involves processing customer orders, inquiries, and transactions accurately and efficiently, communicating order status, and ensuring reliable delivery dates.
Responsibilities
- Process customer orders, inquiries, and transactions accurately and efficiently
- Communicate order status and provide reliable delivery (promise) dates
- Proactively follow up to ensure commitments are met—or customers are informed early of any changes
- Partner with internal teams to resolve issues and improve processes
- Contribute to continuous improvement initiatives that enhance the customer experience
- Take on additional responsibilities as needed to support the team
Requirements
- A high school diploma or equivalent
- One to two years of customer service experience
- Strong communication and interpersonal skills
- Solid computer proficiency and keyboarding skills
- Detail-oriented with a commitment to accuracy and follow-through
Qualifications
Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).
Skills
Not specified
Benefits
Graco offers attractive compensation, benefits and career development opportunities. Benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more. Graco uses E-Verify to confirm the employment and eligibility of all newly hired employees.
Pay
The base pay range for this position is $18.46 - $32.26 per hour, exclusive of fringe benefits or other compensation. Final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience.
Schedule
Not specified