Dispatch Analyst (Night Shift)

About the role

Peoples Gas System is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse – in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.

Responsibilities

• Dispatches daily workload for field technicians and contractors, ensuring route accuracy and appropriate distribution of work.
• Responsible for ensuring the accurate completion of work orders as required. Responsible for updating records in a timely fashion to represent and notify service areas and others of completion of identified work.
• Maintains communications with Customer Experience Departments, Operations Management, Scheduler-Coordinators and Centralized Dispatchers on work order issues. Creates, assigns, updates, and corrects work orders in SAP, WebIC, ISU, FIORI and the Work and Asset Management (WAM) Business System as needed.
• Maintains customer Gas Service Agreements and New Construction move-ins within SAP and Work and Asset Management (WAM) Business System.
• Attentive coverage of the gas dispatch hotline to provide support to Customer Experience Departments and field technicians. Manages safe and rapid emergency work order response.
• Interfaces regularly with the Scheduler-Coordinator to aid in creating short-term work plans.
• Performs additional duties and responsibilities and assists other personnel as needed.

Requirements

• High school diploma or GED equivalent from an accredited school/institution.
• Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment. Experience consists of the coordination and dispatching of work orders or complex tasks.
• Ability to work effectively in a team environment that is fast paced and highly deadline driven.
• Must communicate clearly and effectively both orally and in writing.
• Align the implementation of work completion with Business Goals.
• Ability to read and comprehend policies, procedures, and instructions.
• Must use good judgment, prioritize work assignments, work independently, and be multi-tasked oriented.

Qualifications

• Applicable Associates degree, two-year technical degree or technical certification may be considered in lieu of up to two years of related experience.
• Bachelor's degree may be considered in lieu of up to four years of related experience.
• Minimum of four (4) years' experience in the natural gas industry.
• Proven leadership on projects and other various assignments of complexity and diversity.
• Demonstrated experience in SAP.
• Able to work independently, be self-motivated and organized while meeting necessary time sensitive deadlines.
• Must be able to efficiently use computer hardware and software for spreadsheets design, data manipulation/analysis and to produce graphic material and presentations.
• Standard Query Language (SQL), report development skills (SQL/Oracle/Access).
• Working knowledge of rules and regulations pertaining to the natural gas industry.
• Working knowledge of Share Point, FSM, WAM (Work Asset Management), Excel, Power BI, Microsoft Teams, and SAP, WebIC, FIORI and ISU system.
• Working knowledge of PGS (Peoples Gas System) administrative, Customer Experience, and local PGS Operations policies and procedures, and Peoples Gas Geographic territory.
• Knowledge of work order types, terms used and physical fulfillment requirements of all types of work orders.

Skills

• Strong communication skills.
• Good judgment and ability to prioritize work.
• Ability to work independently and manage multiple tasks.
• Proficiency in computer systems such as SAP, WebIC, ISU, FIORI, and Work and Asset Management (WAM) Business System.
• Knowledge of SQL and standard query language.
• Experience with Share Point, FSM, and Microsoft Teams.
• Understanding of natural gas industry regulations and policies.

Benefits

Includes comprehensive health coverage, retirement planning, ownership opportunities, paid time off, and other perks to help keep you thriving.

Pay

Competitive total rewards package including performance bonus, comprehensive health coverage, retirement savings, and other benefits.

Schedule

Weekly shifts with occasional overtime in a fast-paced operations office or home if deemed necessary. Moderate level of stress. Some travel may be required on an occasional basis. Must have vision correctable to 20/40. Must be physically capable of working indoor/outdoor environments. Must be able to sit or stand for 12-hour shifts.

Storm Duty Requirements

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.