Discharge Plan Manager, Emergency Department

About the role

The Discharge Plan Manager at UPMC Mercy supports the Emergency Department. This role works varied shifts, including nights and weekends. Preferred candidates should have an MSW and LSW/LCSW.

Responsibilities

• Identify clinical, psychosocial, historical, financial, cultural, and spiritual needs to guide the planning process with the patient to attain optimal outcomes.
• Complete detailed assessments on every patient to establish understanding of medical and social factors, determine patient's capacity for self-care, identify support systems, outline barriers to discharge, and determine likelihood of requiring post-hospital services and the availability of such services.
• Facilitate teams to develop and execute safe and efficient discharges, maintain knowledge about area resources and their capabilities, and ensure appropriate arrangements for post-hospital care before discharge.
• Engage in clear communication with the patient/member/caregivers and the interdisciplinary care team to develop discharge plans, serve as a liaison between the patient and the care team, and actively collaborate with the care team to coordinate an individualized plan of care.
• Serve as a contact between hospitals and post-hospital care facilities as well as the physicians who provide care in either or both of these settings.
• Manage cost of care with the benefits of patient safety, clinical quality, risk, and patient satisfaction to provide recommendations and decisions that ensure optimal outcomes.

Qualifications

• At least one year of experience in discharge planning/care coordination is required.
• RN Qualifications: Diploma or associate’s degree required.
• Social Worker Qualifications: Bachelor’s degree in social work or another health or human services field that promotes the physical, psychosocial, and/or vocational well-being of those being served is required; a Master’s degree preferred.
• Licensure, Certifications, and Clearances: CCM or ACM or other nursing or social work certification is preferred; RN License required; LBSW or other related healthcare professional license required.