DirectJobHub
Jobs · Customer Service · Arkansas

Disaster Relief Call Center Representative

MCI · Arkansas, United States · 13 mo ago
Customer ServicePart-time

About the role

MCI is seeking agents to work as needed in response to hurricane disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 800 AM - 800 PM ET, with shifts from 800 AM - 200 PM and 200 PM - 800 PM.

Responsibilities

  • Aid customers with service inquiries
  • Learn common requests and solutions
  • Enhance the customer experience
  • Utilize service techniques and systems
  • Escalate customer dissatisfaction to proper channels

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

  • Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
  • Benefit options vary by location.
  • Secure your future with retirement savings programs, where available.
  • Short-term disability coverage is available to help protect you during unexpected challenges.
  • Access life insurance options to safeguard your loved ones.
  • Accident and critical illness insurance.
  • Significant advancement opportunities.
  • Learn new skills while earning a paycheck.
  • Foster collaboration and engagement in a team-oriented culture.
  • Casual dress code.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This is a temporary, remote position with hours of operation from 800 AM - 800 PM ET, with shifts from 800 AM - 200 PM and 200 PM - 800 PM.

Application

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Similar jobs