Disaster Recovery Specialist

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

About the role

We are seeking a detail-oriented and technically proficient Disaster Recovery Specialist to lead and support all aspects of disaster recovery planning, testing, automation, and reporting. This role will ensure organizational resilience and compliance with recovery objectives while driving innovation and reducing manual dependencies in DR and cyber incident response.

Responsibilities

• Lead all enterprise DR tests, including Level I (CMDB Review), Level II (Walkthrough), and Level III (Functional Testing), ensuring full coordination across infrastructure, application, and business teams.
• Organize and facilitate cross-functional participation in DR exercises, including internal teams and third-party vendors.
• Develop and maintain DR calendars, test schedules, and compliance documentation.
• Drive automation of DR workflows to reduce reliance on human capital and improve response time and accuracy.
• Support ransomware recovery planning and tabletop exercises, including development of isolated recovery environments (IREs) and playbooks.
• Maintain DR documentation including business function mappings, recovery time objectives (RTO), and tier classifications.
• Contribute to the development and refinement of DR metrics dashboards, including recoverability scores, tiering compliance, and plan currency.
• Assist in the creation and submission of monthly and quarterly ORM metrics, including Tier 1 and Tier 2 recoverability and plan approval rates.
• Participate in working sessions and support automation and monitoring of DR workflows.
• Provide support for DR-related communications, including participant instructions and compliance letters.

Requirements

• 3+ years of experience in disaster recovery, business continuity, or IT operations.
• Proven experience leading DR testing and coordinating multi-team participation.
• Experience with DR testing methodologies and compliance frameworks.
• Experience with cloud-based DR solutions and Azure Site Recovery (ASR).
• Exposure to cybersecurity and ransomware recovery planning.
• Experience with DR automation tools such as Continuity Patrol™ or similar platforms.
• Strong analytical skills and attention to detail in metrics reporting and documentation.
• Excellent communication and collaboration skills across technical and business teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• High standards of integrity and transparency in all aspects of execution and reporting.

Preferred Qualifications

• Knowledge of ITIL or similar service management frameworks.
• Experience with ORM reporting and enterprise risk metrics.

Pay

The annual base salary range for this position is $140,000 - $150,000. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.