Disaster Case Manager

About the role

Counties Served: Southern: Dodge, Telfair, Wheeler, Montgomery, Toombs, Tattnall, Appling, Jeff Davis, Ben Hill, Irwin, Coffee, Bacon, Ware, Atkinson, Berrien, Tift, Colquitt, Cook, Lanier, Clinch, Echols, Lowndes, Brooks, Thomas; Coastal: Effingham, Bryan, Chatham, Liberty, Long, McIntosh, Wayne, Glynn, Pierce, Brantley, Camden, Charlton; Central: Taliaferro, Warren, Columbia, Hancock, Glascock, Richmond, Washington, Jefferson, Burke, Johnson, Emanuel, Jenkins, Screven, Bulloch, Evans, Candler, Treutlen, Laurens.

iParametrics is seeking dynamic, resourceful, and service-oriented Disaster Case Managers to support individuals and families navigating the complex process of disaster recovery. This role combines compassionate client engagement with disciplined case management, sound judgment, technology proficiency, and meticulous documentation. As a Disaster Case Manager, you will work directly with disaster survivors to assess unmet needs, develop individualized recovery plans, identify available resources, coordinate referrals, and advocate for assistance that supports long-term recovery. You will collaborate with local communities, government agencies, nonprofit organizations, service providers, and other recovery partners to connect survivors with available resources and assistance. Successful candidates will bring more than traditional case management skills. We are looking for strong critical thinkers and problem solvers who are highly organized, technologically proficient, detail-oriented, adaptable, and comfortable making informed decisions in a dynamic environment. Candidates should balance empathy and compassion with accountability, sound reasoning, accurate documentation, and consistent follow-through. This position is well suited for professionals who can quickly assess complex situations, identify practical solutions, communicate effectively with people from diverse backgrounds, and use technology and data to manage a high-quality caseload.

Responsibilities

• Conduct outreach to disaster survivors and travel to client locations as needed to assess disaster-related unmet needs.
• Work collaboratively with individuals and families to establish, advance, and complete individualized disaster recovery plans.
• Apply sound judgment and critical thinking to evaluate client circumstances, identify barriers to recovery, and determine appropriate next steps.
• Help survivors navigate complex recovery processes involving multiple agencies, programs, eligibility requirements, and sources of assistance.
• Provide compassionate, respectful, and client-centered support while maintaining appropriate professional boundaries.
• Conduct timely follow-up with survivors to facilitate progress toward recovery goals and long-term stability.
• Advocate on behalf of clients with service providers, benefit programs, community organizations, government agencies, and other recovery partners.
• Present case information clearly, accurately, and confidentially when seeking resources, services, funding, or other assistance to address verified unmet needs.
• Proactively identify potential gaps, conflicting information, or barriers to assistance and