DISABILITY INSURANCE PROGRAM REPRESENTATIVE

About the Role

The Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits, including Disability Insurance, Paid Family Leave, and Nonindustrial Disability. They will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules, and policies. The role requires providing prompt, accurate, and courteous customer service, as well as developing and providing training on program integrity practices and processes.

Responsibilities

• Determine claimant eligibility for SDI Program benefits.
• Conduct fact-finding interviews and respond to inquiries.
• Process claims in accordance with laws, regulations, and policies.
• Provide customer service and training on program integrity practices.
• Record and maintain overpayment (OP) documents and conduct follow-up collection actions.
• Act as an expert witness before the California Unemployment Insurance Appeals Board, if required.
• Comply with office security requirements.

Requirements

• Knowledge of SDI Branch programs and cultural principles.
• Ability to identify and report suspected fraudulent claims and activities.
• Compliance with office security requirements.
• Willingness to travel and work overtime as needed.

Qualifications

Candidates must meet the Minimum Qualifications stated in the Classification Specification(s). List eligibility or other eligibility criteria (lateral transfer, reinstatement, SROA, Surplus, etc.) are required. A completed State Examination/Employment Application (STD 678) is mandatory, and all relevant experience and education must be included.

Skills

• Customer service and communication skills.
• Attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in claim processing and eligibility determination.

Schedule

Full-time, Monday - Friday, 8:00 AM - 5:00 PM. This position may be eligible for a hybrid work schedule, subject to change based on business needs.

Location

Butte County, California. Positions are located at 645 Salem St., Chico, CA 95928.

Additional Information

This is a permanent, full-time position with the Employment Development Department (EDD). The salary range is based on the classification level (A, B, or C). New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction in exchange for hours in the Personal Leave Program 2025 (PLP 2025).