DISABILITY INSURANCE PROGRAM REPRESENTATIVE
About the role
The Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; provide prompt, accurate and courteous customer service; develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes; record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures; process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.
Responsibilities
- Determine claimant eligibility for SDI Program benefits
- Conduct fact-finding interviews
- Respond to inquiries
- Perform claim processing activities
- Provide customer service
- Develop and provide training
- Record and maintain overpayment documents
- Process overpayments
- Conduct follow-up collection actions
- Act as an expert witness
Requirements
Must comply with office security requirements. Travel and/or overtime may be required.
Qualifications
Knowledge of principles of SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.
Skills
Customer service skills, ability to conduct fact-finding interviews, strong attention to detail, ability to process claim data accurately, knowledge of relevant laws and regulations, ability to provide training, ability to maintain records, and ability to handle overpayments.
Benefits
Details on benefits can be found on the CalHR and CalPERS websites.
Pay
$4,055.00 - $6,310.00 per Month
Schedule
Hybrid telework schedule is allowed, subject to change under EDD’s telework policy. Employees must reside in California to telework.