DISABILITY INSURANCE PROGRAM REPRESENTATIVE

About the role

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board. Must comply with office security requirements. Travel and/or overtime may be required.

Responsibilities

• Determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability
• Conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies
• Provide prompt, accurate and courteous customer service
• May develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes
• Record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation
• May act as an expert witness before the California Unemployment Insurance Appeals Board
• Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities
• Comply with office security requirements

Qualifications

• Must obtain list eligibility by taking and passing the examination for Disability Insurance Program Representative
• If already have list eligibility for this classification, do not need to retake the examination unless list eligibility has expired
• Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility may apply
• Applicants must meet the Minimum Qualifications stated in the Classification Specification(s)
• Travel and/or overtime may be required

Pay

• Range A: $4,055.00 - $4,837.00
• Range B: $4,390.00 - $5,495.00
• Range C: $5,041.00 - $6,310.00
• New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable

Schedule

• Work Shift: 8:00am - 5:00pm
• Work Week: Monday - Friday
• This position allows for a hybrid telework schedule, which is subject to change under EDD's telework policy
• California Government Code Section 14200 requires employees to reside in California in order to telework
• Employees may be required to report to their headquarters office as needed for operational needs, required scheduled in office days associated with the hybrid schedule, and other activities including but not limited to new employee training
• Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month

Benefits

• Employment with one of the largest State departments with employees at hundreds of service locations
• Opportunity to contribute toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles
• Positions exist at 888 S. Figueroa Street, Suite 200 Los Angeles, CA 90807-2023

Application information

• Final Filing Date: 8/15/2026
• It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov
• Please only submit ONE application
• Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing
• Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678
• A application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process
• Transcripts or Diplomas are optional and may be required to meet minimum qualifications
• A Statement of Qualifications (SOQ) is Required
• Resume is optional