Disability Benefit Specialist

About the role

Provide accurate and current information on a comprehensive array of private and government benefit programs. Keep regular office hours for scheduled appointments at Lincoln Center. Develop accessible service in rural areas of the county and make home visits when necessary.

Responsibilities

• Provide information and assistance regarding how to access benefits
• Assist potential applicants for Medical Assistance, Supplemental Security Income, Social Security Disability Insurance, Food Share and Family Care in locating and verifying data (financial and non-financial)
• Provide information regarding consumer rights and complaints, grievances and appeals at the local and state levels or beyond
• Perform necessary research/investigation in individual cases
• Provide advice and assistance in preparing and filing complaints, grievances and appeals at the local and state levels or beyond
• Make appropriate referrals for employment and other disability-related counseling and services
• Consult with program attorney to determine appropriate interpretation of law or regulation and appropriate action to assist in resolution of concerns
• Refer to program attorney for consideration of representation in judicial proceedings
• Maintain confidential files documenting all actions taken and follow up thoroughly until resolution of problem
• Provide information on current benefits issues to target groups by making presentations in the community
• Provide information for newsletters and local newspapers; edit and develop appropriate news releases
• Develop activities which will expand and enhance Benefit Specialist services
• Develop public relations effort to make people aware of service
• Provide consumers with training and technical assistance in developing self-advocacy skills
• Evaluate service effectiveness and make appropriate changes
• Identify concerns and problems of individuals with disabilities and related system level issues
• Present that information to appropriate organizations
• Complete all reporting requirements to the State of Wisconsin and Disability Rights Wisconsin on the level and extent of Disability Benefit Specialist services
• Study and keep current on changes to public entitlement programs and new legal issues of concern to adults with physical and developmental disabilities
• Attend and successfully complete training provided by the Department of Health Services
• When possible, attend training recommended and approved by the ADRC Director
• Coordinate with agencies such as the Social Security Administration, District Attorney's Office, Health and Human Services, Department of Vocational Rehabilitation, Independent Living Centers and other service providers, and relevant local/state offices
• Refer clients to other community services as appropriate
• Advocate/network with local bar association for pro bono services

Qualifications

• Experience with Social Security, Medicare, Medical Assistance, SSI or as paralegal helpful
• Experience in program planning and development necessary
• Possession of a valid driver's license and access to an insured vehicle for work-related travel