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Director, VCA Implementation Services

Visa · Ashburn, VA · 3 wk ago
On-siteProject Management$161k–$286k/yrFull-time

About Us

Visa is a world leader in payments technology, facilitating transactions globally. We are dedicated to uplifting everyone, everywhere, and we seek to create meaningful impact through our innovative and secure payment network.

Job Description

A Unique Opportunity to Lead in Digital Payments & Consulting

Visa, the global leader in digital payments technology, is on a mission to connect the world through its advanced processing network, VisaNet, which processes over 65,000 transaction messages per second. Visa Consulting and Analytics (VCA) Implementation Services (VIS) helps clients implement Visa solutions by translating strategy and product capabilities into practical, scalable, and contextually aligned execution. The Director, VCA Implementation Services role is a senior leadership position responsible for building, leading, and scaling a high-performing team that designs, sells, and delivers VIS offerings, driving measurable outcomes and long-term client value from early solution design through implementation delivery.

Key Responsibilities

  • Build, lead, and develop a multidisciplinary VIS team comprising solution architects, implementation leads, and delivery professionals.

  • Establish operating rhythms, delivery standards, and quality controls that improve consistency and client outcomes across VIS engagements.

  • Coach and mentor leaders and individual contributors, fostering a culture of accountability, collaboration, and continuous improvement.

  • Lead the design of VIS solutions that help clients implement Visa products, platforms, and services within their technology and operating environments.

  • Shape and evolve VIS offerings to be modular, scalable, and repeatable while allowing for client-specific customization.

  • Partner with VCA Practices, Product, Technology, and regional teams to ensure VIS solutions are aligned with Visa’s broader strategy and capabilities.

  • Serve as a senior executive sponsor in client engagements, owning complex conversations related to implementation approach, scope, value, and risk.

  • Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure.

  • Clearly articulate the value of VIS services, including how effective implementation accelerates client outcomes and maximizes Visa investments.

  • Deliver VIS engagements on time, within scope and budget, and to agreed quality standards.

  • Apply strong program and change management discipline to complex implementations involving multiple stakeholders and dependencies.

  • Proactively identify and mitigate delivery risks, escalating and resolving issues with diplomacy and urgency.

  • Maintain a strong understanding of client operating models, processor and issuer environments, and the competitive landscape.

  • Tailor VIS approaches to the distinct needs of Super Regionals clients.

  • Use market insights and client feedback to continuously refine VIS offerings and delivery models.

Qualifications

  • 10+ years of experience leading client-facing implementation, integration, or transformation programs in financial services, payments, or consulting, including accountability for scope, budget, risk, and delivery outcomes.

  • Bachelor’s degree required, and advanced degree preferred.

  • Significant experience leading implementation, integration, or transformation programs within financial services or payments.

  • Experience working with issuers, processors, fintechs, or enabling platforms within the payments ecosystem.

  • Demonstrated success building and leading client-facing delivery teams.

  • Strong background in consultative selling, solution architecture, and complex stakeholder management.

Personal Attributes

  • Executive presence with the ability to communicate effectively with both technical and non-technical audiences.

  • Structured, analytical thinker with a pragmatic, execution-oriented mindset.

  • Collaborative leader who thrives in matrixed, cross-functional environments.

  • Resilient and adaptable, comfortable navigating ambiguity while driving clarity and results.

Additional Information

Work Hours: Availability during core business hours, with occasional meetings outside standard hours.

Travel Requirements: Up to 25% travel, as needed.

Work Environment: Office and remote settings, and role involves significant client interaction and collaboration.

Compliance: Visa will consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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