Director of Implementation

About the role

You will own how every new Curve customer goes from signed contract to live, confident practice. That covers onboarding, go-live, and moving patient, clinical, and other data off legacy systems. You will lead a team of ~30, report to the Chief Customer Officer, and be accountable for successful launches, time-to-value, data accuracy, customer satisfaction at go-live, and onboarding churn. This is a builder role. We need someone who can run a high-volume delivery engine today while redesigning the process, tooling, and team structure to scale.

Responsibilities

• Lead onboarding and go-live: Own the end-to-end implementation journey, from sales handoff through kickoff, configuration, go-live, and handoff to Customer Success Management.
• Set and hit targets for time-to-live, on-time go-lives, and customer satisfaction at go-live.
• Build repeatable playbooks for single-location practices and phased rollouts for multi-location groups.
• Be the escalation point for at-risk implementations, and step in personally on the highest-stakes accounts.
• Own data conversion and migration: Lead the conversion team that moves patient demographics, charts, imaging links, ledgers, insurance, and scheduling data from legacy practice management systems.
• Set data-accuracy standards, validation steps, and sign-off criteria before any go-live.
• Partner with Product and Engineering to automate conversion tooling and reduce manual effort per conversion.
• Build and lead the team: Lead 20–30 people through managers and team leads; hire, coach, and develop the next layer of leaders.
• Design team structure, roles, and capacity models that scale with bookings.
• Create a culture of ownership, accuracy, and calm under pressure.
• Run the business of implementation: Forecast capacity against the sales pipeline and flag constraints early.
• Report weekly on back