Director of Implementation

What You’ll Do

• Build and lead the Implementation Team
• Hire, coach, and develop a team of Implementation Managers who onboard, configure, and deploy Zocks for mid-market and enterprise customers
• Coach the team through complex multi-stakeholder engagements and provide actionable feedback
• Create scalable systems
• Establish a repeatable implementation methodology - discovery, project planning, configuration, integration, testing, and go-live - and the systems and metrics to manage it
• Manage capacity, staffing, and forecasting so the team can scale with a fast-growing customer base
• Drive customer impact
• Own the implementation function's outcomes end to end: time-to-live, deployment quality, adoption at go-live, and customer satisfaction through onboarding
• Partner cross-functionally
• Partner with Sales, Support, Product, and other Post-Sales teams to ensure smooth handoffs, a connected customer journey, and a strong feedback loop back into the product
• Help shape Zocks’s post-sales operating model in collaboration with other functional leaders

Requirements

• 7+ years in implementation, professional services, solutions delivery, or a related post-sales function, including several years leading and building teams
• Experience in financial services with aptitude in customer systems including but not limited to CRMs, Financial Planning Software, Custodian Software. Enough technical fluency to engage credibly with customers and your team on technical questions
• A track record of hiring, developing, and scaling high-performing customer-facing teams, ideally through a period of rapid growth
• Experience owning enterprise and mid-market SaaS implementations end to end, with accountability for timelines, adoption, and outcomes
• An outcome-oriented, ownership-driven approach with a focus on customer value
• A builder's mindset: You’ve created processes, playbooks and metrics where none existed, not just operated inside them
• Comfort operating in a fast-paced, ambiguous, high-growth environment, balancing strategic initiatives with hands-on day-to-day execution

Logistics

• Hybrid role - the entire team works from our Denver office so will need to come to the office 2-3 days per week
• Background and reference checks required as part of onboarding
• Interview process: 30-min recruiter screen Up to three 30-45-min video or onsite interviews Offer pending references
• Total estimated time: ~3 hours

Compensation

$180,000-$225,000 base salary

Equity - we're all building this together

Benefits

• Health Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
• Dental: 99% covered - Guardian, $1,500 annual benefit
• Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
• FSA: Zocks matches dollar-for-dollar up to $500/year
• PTO: Unlimited Paid Time Off (PTO)
• Paid sick time
• 11 paid holidays
• Birthing parent: 12 weeks fully paid parental leave
• Non-birthing parent: 6 weeks fully paid parental leave
• Financial: 401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds
• Everything else: MacBook laptop + Google Workspace, Slack, and Zoom provided
• Equity grant - details included as part of your offer
• Growth opportunities for high performers after 6 months
• Collaborative, low-ego culture with smart, kind teammates

Equal Opportunity

Zocks AI is an equal opportunity employer. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. We believe diversity drives creativity, innovation, and success - and we encourage all qualified people to apply.