Director, Vault Growth

Role Overview

We are looking for a strategic and execution-minded Director, Growth to join our PSA Vault team. As the Director, Growth, you will own the vault's growth agenda at a scale well beyond incremental improvement — we're aiming to grow the vault's asset base by an order of magnitude, not a percentage point. The core of this role is turning strategy into something a customer actually experiences. You'll help lead the partnerships and initiatives that bring new supply into the vault, and then partner in building the operational reality behind them: the workflows, the customer journey, and the cross-functional work with Ops, Customer Care, Product, Engineering, and Marketing that turns a signed deal or a new market into a working part of the vault.

Over time, as the scope of this work grows, you'll build and lead a small team focused on strategic initiatives and outbound growth.

What You’ll Do

• Help lead partnership discussions that bring new supply — new customers, new categories, new retail and channel relationships — into the vault, partnering closely with our Strategy & BD team
• Drive vault expansion into new international geographies in close coordination with our International and Monetization teams
• Own the customer experience for new supply channels and new markets, making sure a signed deal shows up as a smooth, bank-standard experience for the customer on the other end
• Identify new premium services that give collectors more ways to get value from the vault — faster handling, enhanced protection, subscription-based perks — and own bringing the best ideas to life with Finance, Product, and Ops
• Align with Product & Technology on roadmap priorities, translating decisions into what actually changes for customers and internal teams
• Partner with Marketing to drive a strong go-to-market plan for every new feature, category, or geography — and build vault awareness more broadly among collectors
• Build and manage a small team covering strategic projects and growth

Who You Are

• 10+ years experience with a track record leading growth initiatives that require both strategic thinking and genuine hands-on execution — this is not a role where the job ends once a deal or roadmap is agreed to
• Experience scaling a supply base, channel network, or customer acquisition engine by a large multiple, not just growing it incrementally
• Experience translating strategy or partnerships into real operational workflows and customer-facing experiences, not just closing agreements
• Experience building and managing external partnerships, ideally including retail, channel, or supply-side relationships
• Strong program management skills and a clear communicator — this role touches Finance, Product, Ops, Marketing, and multiple partner teams at once, and success depends on keeping all of them aligned and moving without every update running through a meeting
• Comfort operating cross-functionally alongside existing partnership leads, BD teams, and operations/customer care teams — this role is the connective tissue between all of them
• Familiarity with international expansion complexity (regulatory, operational, logistical) a plus
• Genuine interest in the collectibles/hobby space a plus

Salary Range

The salary range for this position is $160,000-$260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.