Director, Value Realization

About the role

This is a highly cross-functional role at the intersection of sales, customer experience, marketing, product, and data. You will define how we quantify, communicate, and operationalize customer ROI helping customers realize measurable outcomes while enabling Clarium to drive stronger retention and expansion.

Responsibilities

• Design and operationalize a repeatable ROI framework for prospects and customers
• Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes
• Develop a technical assessment methodology for evaluating prospective and existing customers, identifying fit, readiness, and value potential, while generating insights that inform Clarium's ideal customer profile as the dataset matures
• Partner with Sales and Marketing to strengthen our commercial value narrative
• Establish pre- and post-implementation baselines for each customer to measure realized outcomes, and aggregate trends and insights across the portfolio to identify patterns in value delivery
• Create an initial value realization dashboard in collaboration with Product and Data teams
• Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations
• Translate operational and product outcomes into executive-level narratives that support customer expansion, retention and strategic decision-making
• Participate in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions with prospective customers
• Identify opportunities to improve expansion, retention, and long-term customer value
• Build the systems, processes, and eventually team structure needed to scale the function
• Influence product roadmap decisions based on measurable customer outcomes
• Drive measurable improvements in customer expansion and retention
• Establish Value Realization as a core capability across the organization

Qualifications

• Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization
• Strong executive communication skills with the ability to engage CFO, COO, and CEO stakeholders
• An analytical mindset with experience translating operational data into business outcomes
• The ability to design scalable operational frameworks, playbooks and measurement systems that evolve from early customer engagements into repeatable company-wide capabilities
• Able to work cross-functionally across Sales, CX, Product, and Data teams
• Experience building processes and functions in high-growth environments
• Comfort operating in ambiguity and creating structure from scratch
• Healthcare technology or enterprise SaaS experience preferred

Pay and Benefits

Target Base Salary Range: $140,000–$190,000. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.