Director, Transportation Operation

About the Role

The Director of Transportation Operations performs senior-level work with considerable decision-making discretion to ensure safe and efficient transportation for all students. This position promotes quality customer service, ensures compliance with transportation laws and policies, and operates under the direction of the Executive Director of Transportation.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Lead, manage, supervise, and evaluate assigned programs and staff in the district.
• Administer and analyze procedures, guidelines, and measurement criteria governing school bus operations.
• Develop and implement procedures to ensure efficient and effective transportation services.
• Serve as a mentor for supervision, management, customer service, and personnel actions to ensure compliance with laws and practices.
• Develop, implement, distribute, and modify performance standards and guidelines for school bus drivers and operations.
• Review, recommend, and ensure accountability of personnel, equipment, and other resources used by the transportation area offices.
• Produce, compile, and analyze daily, weekly, and monthly reports on staff performance.
• Oversee implementation of changes to school bus operations due to updates in federal, state, and local laws or BOE policies.
• Recommend staffing changes, additions, or deletions to optimize service levels.
• Investigate and resolve internal and external customer concerns; correct operational deficiencies to prevent recurrence.
• Attend district meetings related to transportation services, including principal meetings, community forums, and district planning meetings.
• Collaborate with the Routing and Scheduling Manager on bus stop, run, and route development and implementation.
• Supervise and direct a team of 4-5 direct reports and up to 300-400 indirect reports; monitor and address performance issues.
• Provide daily leadership and supervision to Transportation Specialists and area office staff; establish clear performance objectives and procedures.
• Monitor and participate in the development and administration of the department budget.
• Create an inclusive environment with positive communication and public relations.
• Perform related work as assigned or required.

Requirements

• Bachelor’s Degree required.
• Minimum of five (5) years of related experience required.
• Equivalent combination of education and experience may be considered.