Director, Operations

About the role

The Director, Operations is responsible for providing both the strategic leadership and day-to-day operational oversight of FDH Electronics' OKC & FW site operations. This role drives the growth, operational excellence, and customer satisfaction goals that define FDH Electronics' success.

Responsibilities

• Strategic & Operational Leadership
• Provide strategic and operational leadership for the sites, ensuring alignment with company objectives, customer expectations, and growth initiatives.
• Develop and execute operational strategies that improve productivity, scalability, quality, and service levels.
• Partner with executive leadership to establish operational priorities, monitor performance, and drive business results through key performance indicators (KPIs).
• Develop and manage the annual operating budget, ensuring financial performance aligns with strategic objectives.
• Warehouse & Distribution Operations
• Lead all day-to-day warehouse operations, including receiving, inspection, inventory management, kitting, material storage, order fulfillment, value-add, shipping, and related logistics activities.
• Own the production and fulfillment schedule to ensure efficient workflow, resource utilization, and consistent customer delivery.
• Drive operational excellence by achieving best-in-class performance in On-Time Delivery (OTD), inventory accuracy, productivity, and customer satisfaction.
• Ensure proper handling, storage, traceability, and movement of electronic components throughout the distribution process.
• Continuous Improvement & Operational Excellence
• Champion a culture of continuous improvement by evaluating processes, systems, workflows, and technologies to improve efficiency, reduce costs, and increase operational performance.
• Identify and implement best-in-class warehouse management practices, automation opportunities, and operational technologies that support a high-mix, high-volume distribution environment.
• Utilize data and performance metrics to drive informed decision-making and operational improvements.
• Leadership & Talent Development
• Lead, coach, and develop a high-performing team of managers, supervisors, team leads, and warehouse staff.
• Foster a culture of accountability, collaboration, safety, engagement, and continuous learning.
• Build organizational capability through succession planning, performance management, and employee development initiatives.
• Quality, Compliance & Safety
• Partner with Quality and Compliance teams to ensure customer requirements and industry standards are consistently met.
• Ensure compliance with all applicable customer, regulatory, and industry requirements, including AS9120, AS6081, J-STD-033, ESD, and counterfeit parts prevention standards.
• Maintain a safe, organized, and compliant operating environment while promoting best practices in quality, safety, and material handling.

Requirements

• Bachelor's degree in Operations Management, Supply Chain Management, Engineering, Business Administration, or a related field required; Master's degree preferred.
• 10+ years of progressive operations leadership experience, including management of large warehouse or distribution operations within the aerospace, electronics, or highly regulated distribution industry.
• Demonstrated experience leading managers and large frontline teams.
• Experience driving Lean, Six Sigma, continuous improvement, or operational excellence initiatives preferred.
• Proven ability to develop and execute operational strategy while maintaining excellence in day-to-day execution.
• Strong financial acumen, including budgeting, forecasting, and cost management.
• Exceptional leadership, coaching, and talent development skills.
• Strong analytical and data-driven decision-making capabilities.
• Excellent communication and executive stakeholder management skills.
• Experience implementing operational systems, warehouse technologies, and process improvements.
• Working knowledge of ERP and warehouse management systems.
• Thorough understanding of aerospace quality standards, including AS9120, ASA100, AS6081, ESD controls, and related regulatory requirements.

Qualifications

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement 120.15. Some positions will require current U.S. Citizenship due to contract requirements.