Director, Transformation & Enablement

Responsibilities

• Lead strategic transformation initiatives that improve the effectiveness, scalability, and maturity of the Data Privacy & Governance Office (DPGO).
• Drive organizational design, process optimization, and operational and AI efficiency initiatives.
• Partner with key stakeholders within DPGO to develop and maintain strategic roadmaps, goals, metrics, and execution plans aligned to operational priorities.
• Identify and advance opportunities for innovation, automation, and simplification across Privacy operations.
• Create executive-ready communications and presentations that distill complex topics into clear decisions, business outcomes, risks, trade-offs, and actions for leadership.
• Ensure executives are prepared to speak on the presentation slides with talking points, and rehearsal meetings.
• Challenge assumptions and identify gaps, fragmented messaging, or misaligned priorities before issues reach leadership.
• Drive alignment and accountability across stakeholders to ensure successful execution of strategic initiatives.
• Serve as a trusted advisor to leadership, helping elevate discussions to the appropriate strategic level.

Qualifications

• Proven experience leading strategic planning, transformation, operations, consulting, or organizational effectiveness functions.
• Exceptional executive communication, storytelling, and presentation development skills.
• Strong ability to influence without authority and drive alignment across senior stakeholders.
• Experience leading large-scale organizational change, process improvement, or operating model transformation initiatives.
• Demonstrated ability to synthesize complex information into concise recommendations and executive-level insights.
• High degree of business acumen, executive presence, judgment, and strategic thinking.

Employment Eligibility

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.