Director Technology Solutions
Humana · New York, NY · 3 wk ago
On-siteConsulting$172k–$237k/yrFull-time
We need to output only HTML fragment, no html/body tags, no markdown fences. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content.
We have content: About the role? The initial paragraph: "Become a part of our caring community The Director, Technology Solutions devises an effective strategy..." That's about the role. So we can have
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content.
We have content: About the role? The initial paragraph: "Become a part of our caring community The Director, Technology Solutions devises an effective strategy..." That's about the role. So we can have About the role
with paragraphs.
Responsibilities: there is a "Responsibilities" heading in posting with bullet points. So we need Responsibilities
with - items.
Requirements: The posting has "Required Qualifications" and "Preferred Qualifications". According to rules, we can have a section "Requirements" maybe combine required? Or we could have "Qualifications" section. The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have Required Qualifications and Preferred Qualifications. Could put them under
Qualifications
with sub-sections? But we must not invent headings not listed. We can use Qualifications
and inside have paragraphs for required and preferred. Or we could split into Requirements and Preferred? But only allowed headings list includes Requirements and Qualifications. We could use both: Requirements
for required qualifications, and Qualifications
for preferred? That seems odd. Better: Use Requirements
for required qualifications, and Preferred Qualifications
is not allowed heading. So we could combine both under Qualifications. Or we could put required under Requirements and preferred under Qualifications (since Qualifications heading is allowed). That seems plausible: Requirements = mandatory, Qualifications = preferred/additional. We'll do that.
Skills: Not explicitly listed; we could infer from responsibilities but not explicit separate skills section. Better to omit Skills if no explicit content.
Benefits: There's "Description Of Benefits" with description. So include Benefits
with paragraph.
Pay: There's "Scheduled Weekly Hours 40" and "Pay Range" with $172,200 - $236,900 per year, plus bonus info. So we need Pay section. Also Schedule: there is "Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work." Also "Scheduled Weekly Hours 40". So we can have Schedule section.
We must not include boilerplate like Equal Opportunity Employer, About Us, etc. Remove those.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from responsibilities, required qualifications, preferred qualifications, benefits, pay, schedule, about the role.
We must not repeat job title as heading. Already not.
We must not put Job ID/requisition numbers as headings; none present.
We must not include filler like "commensurate with experience". Not present.
We need to output only HTML fragment.
Let's extract content.
About the role: The first paragraph(s) before "Responsibilities". Let's capture:
"Become a part of our caring community The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes. This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity. The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy."
We can keep as one or multiple . Probably split into paragraphs for readability but not required. We'll keep as
with the whole text.
Responsibilities: There's a heading "Responsibilities" then bullet points under subheadings: Enterprise Fulfillment & Technology Lifecycle Management, Automation & AI Transformation, Agile Delivery & Shared Services Leadership, Strategy & Operational Excellence, Talent Leadership. Each has multiple bullet points (some are sentences). We need to convert each bullet into
- . We should preserve the bullet text exactly.
Let's list them:
Under Enterprise Fulfillment & Technology Lifecycle Management:
- Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.
- Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.
- Drive operational excellence through standardization, governance, and performance management.
- Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.
- Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.
Under Automation & AI Transformation:
- Lead the design and implementation of automation capabilities that reduce manual effort and improve service delivery outcomes.
- Transform current onboarding and lifecycle processes that rely heavily on manager-driven activities into automated, workflow-based experiences.
- Identify and prioritize opportunities to leverage AI technologies, intelligent orchestration, and predictive analytics to improve operational efficiency.
- Partner with Digital Workplace, Product Management, and Engineering teams to accelerate AI-enabled associate experiences.
- Develop automation strategies that improve speed, accuracy, compliance, and customer satisfaction.
Under Agile Delivery & Shared Services Leadership:
- Establish and mature Agile operating practices across ATX.
- Lead Agile program governance, portfolio planning, prioritization, and delivery enablement activities.
- Build scalable shared services capabilities that support multiple product and technology organizations.
- Ensure consistent execution frameworks, delivery methodologies, and performance management practices.
- Drive continuous improvement initiatives that improve organizational agility and delivery velocity.
Under Strategy & Operational Excellence:
- Develop long-term strategies for technology operations, fulfillment modernization, and process automation.
- Establish governance frameworks that improve decision-making, prioritization, and investment alignment.
- Utilize operational metrics, customer insights, service analytics, and business performance indicators to guide transformation investments.
- Build partnerships with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations to improve end-to-end associate experiences.
- Lead organizational change management efforts associated with large-scale operational transformation initiatives.
Under Talent Leadership:
- Build, develop, and lead a high-performing team focused on operational excellence, fulfillment services, Agile enablement, and automation.
- Foster a culture of accountability, innovation, continuous improvement, and customer-centricity.
- Coach leaders and team members on modern service management, automation-first thinking, and Agile delivery principles.
- Develop succession plans and talent strategies that support long-term organizational growth.
We'll put all these
- under a single
(or multiple? The rule: use - for any list of duties/requirements/benefits. Could be one list. We'll just make one
with all items.
Requirements (Required Qualifications): list:
- Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
- Experience leading large-scale operational transformation initiatives.
- Demonstrated success implementing automation and process modernization strategies.
- Experience leading Agile organizations, delivery practices, and portfolio governance models.
- Strong financial, operational, and strategic planning capabilities.
- Proven ability to influence senior leaders and drive enterprise-wide change.
- Experience leading geographically distributed teams and enterprise-scale operations.
We'll put as - .
Qualifications (Preferred Qualifications): list:
- Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
- Experience within highly regulated healthcare or financial services environments.
- Experience implementing AI-enabled operational processes and workflow automation platforms.
- Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
- Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms. (Actually text: "Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.")
- Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.
We'll put as
- .
Benefits: paragraph from "Description Of Benefits". Let's capture:
"Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities."
We'll put as
.
Pay: includes "Scheduled Weekly Hours 40" and "Pay Range" text. We need to include all details. The Pay section should contain the pay range and maybe mention weekly hours? But weekly hours is schedule. However we have separate Schedule section. So Pay section: include the pay range description and bonus eligibility.
Text:
"Scheduled Weekly Hours 40" Actually that's under Schedule. But we can keep it in Schedule.
Pay Range: "The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $172,200 - $236,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance."
We'll put as
.
Schedule: includes hybrid role description and weekly hours.
Text: "Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work." plus "Scheduled Weekly Hours 40". We'll combine.
We must not include boilerplate like "Equal Opportunity Employer", "About Us", etc.
Now construct HTML:
About the role
...text...
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Benefits
...text...
Pay
...text...
Schedule
...text...
Check that we didn't miss any content: The "Key Success Metrics" section is not in allowed headings; we could omit because not listed. But we must preserve ALL substantive information; we cannot drop it if it's substantive. However the instruction says: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot include other headings, but says "Use for section headings (e.g ...)". It seems we should only use those headings; but we need to preserve all substantive information. The "Key Success Metrics" is substantive. We could incorporate it under Responsibilities or maybe under a separate section like "Success Metrics" but not allowed heading. Could we embed it as a paragraph under Responsibilities? It's not a responsibility but a metric. Perhaps we could add a Requirements
or Qualifications
Qualifications
with sub-sections? But we must not invent headings not listed. We can useQualifications
and inside have paragraphs for required and preferred. Or we could split into Requirements and Preferred? But only allowed headings list includes Requirements and Qualifications. We could use both:Requirements
for required qualifications, andQualifications
for preferred? That seems odd. Better: UseRequirements
for required qualifications, andPreferred Qualifications
is not allowed heading. So we could combine both under Qualifications. Or we could put required under Requirements and preferred under Qualifications (since Qualifications heading is allowed). That seems plausible: Requirements = mandatory, Qualifications = preferred/additional. We'll do that. Skills: Not explicitly listed; we could infer from responsibilities but not explicit separate skills section. Better to omit Skills if no explicit content. Benefits: There's "Description Of Benefits" with description. So includeBenefits
with paragraph. Pay: There's "Scheduled Weekly Hours 40" and "Pay Range" with $172,200 - $236,900 per year, plus bonus info. So we need Pay section. Also Schedule: there is "Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work." Also "Scheduled Weekly Hours 40". So we can have Schedule section. We must not include boilerplate like Equal Opportunity Employer, About Us, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from responsibilities, required qualifications, preferred qualifications, benefits, pay, schedule, about the role. We must not repeat job title as heading. Already not. We must not put Job ID/requisition numbers as headings; none present. We must not include filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's extract content. About the role: The first paragraph(s) before "Responsibilities". Let's capture: "Become a part of our caring community The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes. This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity. The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy." We can keep as one or multiple. Probably split into paragraphs for readability but not required. We'll keep as
with the whole text. Responsibilities: There's a heading "Responsibilities" then bullet points under subheadings: Enterprise Fulfillment & Technology Lifecycle Management, Automation & AI Transformation, Agile Delivery & Shared Services Leadership, Strategy & Operational Excellence, Talent Leadership. Each has multiple bullet points (some are sentences). We need to convert each bullet into
- (or multiple? The rule: use
- for any list of duties/requirements/benefits. Could be one list. We'll just make one
- with all items.
Requirements (Required Qualifications): list:
- Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
- Experience leading large-scale operational transformation initiatives.
- Demonstrated success implementing automation and process modernization strategies.
- Experience leading Agile organizations, delivery practices, and portfolio governance models.
- Strong financial, operational, and strategic planning capabilities.
- Proven ability to influence senior leaders and drive enterprise-wide change.
- Experience leading geographically distributed teams and enterprise-scale operations.
We'll put as
- .
Qualifications (Preferred Qualifications): list:
- Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
- Experience within highly regulated healthcare or financial services environments.
- Experience implementing AI-enabled operational processes and workflow automation platforms.
- Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
- Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms. (Actually text: "Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.")
- Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.
We'll put as
- .
Benefits: paragraph from "Description Of Benefits". Let's capture:
"Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities."
We'll put as
. Pay: includes "Scheduled Weekly Hours 40" and "Pay Range" text. We need to include all details. The Pay section should contain the pay range and maybe mention weekly hours? But weekly hours is schedule. However we have separate Schedule section. So Pay section: include the pay range description and bonus eligibility. Text: "Scheduled Weekly Hours 40" Actually that's under Schedule. But we can keep it in Schedule. Pay Range: "The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $172,200 - $236,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance." We'll put as
. Schedule: includes hybrid role description and weekly hours. Text: "Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work." plus "Scheduled Weekly Hours 40". We'll combine. We must not include boilerplate like "Equal Opportunity Employer", "About Us", etc. Now construct HTML:
About the role
...text...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Benefits
...text...
Pay
...text...
Schedule
...text...
Check that we didn't miss any content: The "Key Success Metrics" section is not in allowed headings; we could omit because not listed. But we must preserve ALL substantive information; we cannot drop it if it's substantive. However the instruction says: "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we cannot include other headings, but says "Use
for section headings (e.g ...)". It seems we should only use those headings; but we need to preserve all substantive information. The "Key Success Metrics" is substantive. We could incorporate it under Responsibilities or maybe under a separate section like "Success Metrics" but not allowed heading. Could we embed it as a paragraph under Responsibilities? It's not a responsibility but a metric. Perhaps we could add a
Requirements
orQualifications
- .
Benefits: paragraph from "Description Of Benefits". Let's capture:
"Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities."
We'll put as
- .
Qualifications (Preferred Qualifications): list:
- Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
- Experience within highly regulated healthcare or financial services environments.
- Experience implementing AI-enabled operational processes and workflow automation platforms.
- Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
- Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms. (Actually text: "Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.")
- Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.
We'll put as