Director Technology Solutions

We need to output HTML fragment with sections: About the role? The posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if content exists. We must not repeat job title. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Equal Opportunity Employer" etc. Also remove "About Us" maybe? It's not required heading but could be part of About the role? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content accordingly. We need to preserve all substantive information. Let's extract: - Intro: "Become a part of our caring community The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes. This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity. The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy." That's about the role. - Hybrid Role: "Hybrid Role: This position follows a hybrid work schedule, requiring a combination of in-office and remote work." That's Schedule. - Responsibilities: bullet list under headings: Enterprise Fulfillment & Technology Lifecycle Management, Automation & AI Transformation, Agile Delivery & Shared Services Leadership, Strategy & Operational Excellence, Talent Leadership. Each has sub-bullets. We need to output

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        for key success metrics. That's okay. Similarly, Qualifications section will have preferred qualifications list. Benefits: we have description of benefits paragraph. Pay: we have pay range and bonus info. Schedule: hybrid role. Now we need to strip boilerplate: Remove "Equal Opportunity Employer" etc. Also remove "About Us" maybe? It's not under allowed headings; but we could incorporate into About the role? The About Us is separate; but we could treat as part of About the role? It's about company, not role. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep About Us content somewhere. Where to put? Not under allowed headings but we could put under About the role as a paragraph? Might be okay because it's still substantive. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. It doesn't say we cannot have other headings, but we should prefer those. However About Us is not role-specific; maybe we can omit? But we must preserve ALL substantive information. So we need to include it. Could put under About the role as an additional paragraph after role description. That seems acceptable. Also need to remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, application instructions. So we remove the Equal Opportunity Employer block. Now craft HTML. Structure:

        About the role

        ... (role description + About Us)

        Responsibilities

        • Enterprise Fulfillment & Technology Lifecycle Management
          • Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.
          • Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.
          • Drive operational excellence through standardization, governance, and performance management.
          • Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.
          • Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.
        • Automation & AI Transformation
          • Lead the design and implementation of automation capabilities that reduce manual effort and improve service delivery outcomes.
          • Transform current onboarding and lifecycle processes that rely heavily on manager-driven activities into automated, workflow-based experiences.
          • Identify and prioritize opportunities to leverage AI technologies, intelligent orchestration, and predictive analytics to improve operational efficiency.
          • Partner with Digital Workplace, Product Management, and Engineering teams to accelerate AI-enabled associate experiences.
          • Develop automation strategies that improve speed, accuracy, compliance, and customer satisfaction.
        • Agile Delivery & Shared Services Leadership
          • Establish and mature Agile operating practices across ATX.
          • Lead Agile program governance, portfolio planning, prioritization, and delivery enablement activities.
          • Build scalable shared services capabilities that support multiple product and technology organizations.
          • Ensure consistent execution frameworks, delivery methodologies, and performance management practices.
          • Drive continuous improvement initiatives that improve organizational agility and delivery velocity.
        • Strategy & Operational Excellence
          • Develop long-term strategies for technology operations, fulfillment modernization, and process automation.
          • Establish governance frameworks that improve decision-making, prioritization, and investment alignment.
          • Utilize operational metrics, customer insights, service analytics, and business performance indicators to guide transformation investments.
          • Build partnerships with business leaders, HR, Infrastructure, Security, Procurement, and Product organizations to improve end-to-end associate experiences.
          • Lead organizational change management efforts associated with large-scale operational transformation initiatives.
        • Talent Leadership
          • Build, develop, and lead a high-performing team focused on operational excellence, fulfillment services, Agile enablement, and automation.
          • Foster a culture of accountability, innovation, continuous improvement, and customer-centricity.
          • Coach leaders and team members on modern service management, automation-first thinking, and Agile delivery principles.
          • Develop succession plans and talent strategies that support long-term organizational growth.

        Requirements

        Required Qualifications:

        • Minimum of 5 years progressive leadership experience in technology operations, service delivery, fulfillment, workplace technology, or shared services environments.
        • Experience leading large-scale operational transformation initiatives.
        • Demonstrated success implementing automation and process modernization strategies.
        • Experience leading Agile organizations, delivery practices, and portfolio governance models.
        • Strong financial, operational, and strategic planning capabilities.
        • Proven ability to influence senior leaders and drive enterprise-wide change.
        • Experience leading geographically distributed teams and enterprise-scale operations.

        Key Success Metrics (success in this role will be measured through):

        • Reduction of manual onboarding and offboarding activities.
        • Improved associate Day One readiness and productivity.
        • Increased automation rates across fulfillment and lifecycle management processes.
        • Reduced fulfillment cycle times and operational costs.
        • Increased associate satisfaction scores related to workplace technology experiences.
        • Improved Agile delivery performance, predictability, and organizational velocity.
        • Increased adoption of AI-enabled operational capabilities.
        • Enterprise expansion and standardization of fulfillment services.

        Qualifications

        Preferred Qualifications:

        • Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or related field.
        • Experience within highly regulated healthcare or financial services environments.
        • Experience implementing AI-enabled operational processes and workflow automation platforms.
        • Knowledge of ITIL, Agile, Lean, Product Operating Models, or Service Management frameworks.
        • Experience managing technology lifecycle management, fulfillment operations, or employee experience platforms.
        • Certifications in Agile, Lean, Service Management, or Product/Program Leadership disciplines.

        Benefits

        Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive