Director Technology Solutions

About the role

Become a part of our caring community The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across the function or segment. The Director, Technology Solutions is responsible for leading enterprise-scale technology operations, shared services, fulfillment transformation, and Agile delivery enablement across Associate Technology Experience (ATX). This leader will drive the modernization and automation of associate technology lifecycle services including onboarding, fulfillment, deployment, recovery, refresh, and offboarding processes. This role serves as a key transformation leader focused on creating a frictionless technology experience for associates across Humana and its subsidiaries. The Director will establish scalable operational capabilities, leverage AI-enabled automation, and implement modern service delivery practices that reduce manual processes, increase efficiency, improve compliance, and accelerate associate productivity. The successful candidate will lead a multidisciplinary team responsible for enterprise fulfillment operations, Agile ways of working, service delivery governance, and technology lifecycle management while ensuring alignment to Humana's broader digital workplace and AI transformation strategy.

Responsibilities

• Enterprise Fulfillment & Technology Lifecycle Management Lead enterprise fulfillment operations supporting associate technology provisioning, deployment, recovery, refresh, and retirement services.Develop and execute a strategic roadmap to modernize onboarding and offboarding experiences across Humana and its subsidiaries.Drive operational excellence through standardization, governance, and performance management.Establish service-level objectives and operational performance measures that ensure exceptional associate experiences.Scale fulfillment capabilities to support continued enterprise growth efficiently and consistently.
• Automation & AI Transformation Lead the design and implementation of automation capabilities that reduce manual effort and improve service delivery outcomes.Transform current onboarding and lifecycle processes that rely heavily on manager-driven activities into automated, workflow-based experiences.Identify and prioritize opportunities to leverage AI technologies, intelligent orchestration, and predictive analytics to improve operational efficiency.Partner with Digital Workplace, Product Management, and Engineering teams to accelerate AI-enabled associate experiences.Develop automation strategies that improve speed, accuracy, compliance, and customer satisfaction.
• Agile Delivery & Shared Services Leadership Establish and mature Agile operating practices across ATX.Lead Agile program governance, portfolio planning, prioritization, and delivery enablement activities.Build scalable shared services capabilities that support multiple product and technology organizations.Ensure consistent execution frameworks, delivery methodologies, and performance management practices.Drive continuous improvement initiatives that improve organizational agility and delivery velocity.
• Strategy & Operational Excellence Develop long-term strategies for