Director, Technical Solution Manager

About the role

Responsible for the development of complex integrated solutions for Kyndryl public and private cloud, applications, data & ai, infrastructure, projects, and consulting services and value directly to customers. Develops and manages customer relationships with solution decision makers in the Infrastructure and Customer Line of Business organizations. The TSM owns the end-to-end solution to the customer, RISK identification/mitigation, cost, profit, and deliverability of the overall solution for our most complex engagements. This is a customer-facing role in which 50 to 70% of the time is spent in face-to-face discussions with customers and typically working on one to three engagements at a time and developing relationships with customer decision makers by leading customer technology discussions, up to and including CTO/CIO level.

Responsibilities

• Preparing, developing, and evaluating organizational responses to requests for proposals to ensure a match to buyer's needs.
• Researching and understanding sales markets, including information about industries, customers, and competitors.
• Identifying customers’ business challenges and leveraging technical knowledge to create unique solutions focused on value and customer benefit.
• Laying the groundwork to acquire and support customers for products and services prior to closing the sale.
• Developing an overall design for a solution, including project setting, direction, expectations, and implementation.
• Monitoring customers’ interactions with the organization and ensuring that the organization delivers products and services that address customer requirements and concerns.
• Leads in development of different costing methodologies, developing globally consistent cost models and creating or updating supporting documentation associated with each cost model.
• Interlocks with service offering management teams and offering owners on service definitions, cost drivers, labor rations and other cost model factors. Supports the contract negotiations up to signature and complete engagement hand-over.

Requirements

• Minimum of 10+ years of demonstrated technology skills coupled with business-commercial acumen, including concept evangelizing ability.
• Strong market connections including up to CxO level.
• Ability to lead and create large complex deals, through proactive leadership.
• Deep understanding of technology and business trends, including infrastructure, public and private cloud offerings, applications, automation, and agentic AI and the ability to align them with Kyndryl offerings.
• Exceptional communication abilities to be able to articulate solutions and differentiation.
• Ability to travel up to 50%

Qualifications

• Bachelor’s degree or higher.
• Experience in consulting or advisory role supporting customer solution design.
• Experience supporting sales pursuits through presentations, proposals, or solution workshops.

Skills

• Market intelligence.
• Competitive analysis.
• Value propositions.
• Product roadmaps.
• Solution design.
• Technology solutions.
• Sales engineering.
• New product development.
• Information technology consulting.
• Technical sales.
• Client needs assessment.
• Technical acumen.
• Lead generation.
• Cold calls.
• Demand generation.
• Customer acquisition management.
• New business development.
• Upselling.
• Account planning.
• Scalability.
• Go-to-market strategy.
• Functional and software design.
• Proof of concept development.
• Design thinking.
• Engineering design process.
• Solution architecture.
• Technical solution design.
• Customer engagement.
• User research.
• Feedback.
• Experience.
• Market opportunities.

Benefits

• Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Discretionary annual bonus program based on performance and subject to the terms of Kyndryl’s applicable plans.

Pay or Salary

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $193,920 to $348,840 California (All Other): $177,720 to $319,800 Colorado: $161,520 to $290,760 Massachusetts: $161,520 to $319,800 New York City: $193,920 to $348,840 Washington: $177,720 to $319,800 Washington DC: $177,720 to $319,800