Director, Technical Program Manager (Resiliency and Reliability Engineering)

About the role

Our TPM Directors are responsible for managing technical programs, ensuring technical risks are identified and mitigated, and leading a team of TPMs to build the foundations for the TPM practice.

Responsibilities

• Manage technical programs and ensure technical risks are identified and mitigated
• Lead a team of TPMs to build the foundations for the TPM practice
• Drive resilience or reliability engineering initiatives, including chaos engineering, failure mode analysis, or run-the-engine reduction programs
• Build systems and solutions within a highly regulated environment
• Collaborate with large cross-functional teams to secure commitments on deliverables and unblock teams to land business impact
• Design and build data-intensive solutions using distributed computing
• Build distributed systems and highly available services using cloud computing services or architecture
• Drive large and complex programs, owning the business or technical vision
• Implement Agile delivery practices
• Work across different functions, organizations, and reporting boundaries to get the job done

Requirements

• Bachelor's degree
• At least 7 years of experience managing technical programs
• Preferred qualifications include:
• 5+ years of experience designing and building data-intensive solutions using distributed computing
• 3+ years of experience in building distributed systems and highly available services using cloud computing services or architecture
• 3+ years of experience with site reliability engineering, observability, incident response, or disaster recovery programs at scale
• 3+ years of experience with Agile delivery
• 3+ years of experience delivering large and complex programs
• Experience in building systems & solutions within a highly regulated environment
• MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering)

Qualifications

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services)
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Deep focus on execution, follow-through, accountability, and results
• Highly tuned emotional intelligence, good listener, and deep seeded empathy for teams and partners

Skills

• Quantitative approach to problem solving
• Exceptional cross-team collaboration
• Systems thinking
• Execution, follow-through, accountability, and results
• Cross-functional team leadership

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for Director, Technical Program Management vary by location, ranging from $209,500 - $239,100 in Plano, TX to $286,900 in New York, NY. Incentives could be discretionary or non-discretionary depending on the plan.

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.