Director, Technical Product Manager

Role Overview

This role is located in New York, NY (4 days in office per week).

Product Vision & Strategy

• Define and own the product vision, strategy, and roadmap for AI-driven business process transformation initiatives with key business stakeholders
• Align roadmap priorities to enterprise modernization, AI strategy, and operational efficiency objectives
• Identify high-value opportunities for AI, intelligent automation, LLMs, and agentic architectures to eliminate manual workflows and enhance decision intelligence (transform business processes into digital products)
• Translate ambiguous, complex business problems into clear product tenets, PR/FAQs, and scalable execution plans
• Champion an AI-first mindset across the organization, embedding modern product thinking and experimentation frameworks

AI-Native Process Reimagination at Scale

• Oversee orchestration frameworks spanning:
• - Event-driven architecture
• - APIs and microservices
• - Workflow engines and state management
• - Metadata-aware retrieval systems
• - Multi-agent coordination models
• Balance innovation velocity with enterprise-grade reliability and governance
• Partner with Engineering and Data Science to operationalize AI at scale, incorporating model lifecycle management, observability, guardrails, and performance optimization
• Ensure responsible AI governance, addressing bias, explainability, privacy, data security, and operational resilience

Execution & Cross-Functional Delivery

• Influence senior executives on investment prioritization and enterprise adoption
• Translate complex AI and agentic concepts into clear, outcome-driven business narratives
• Drive adoption through executive storytelling and structured change management
• Lead a high-performing product team with strong systems-thinking capabilities
• Remove blockers, align stakeholders, and ensure consistent value delivery across concurrent workstreams

Enterprise & Stakeholder Leadership

• Partner with senior executives and enterprise stakeholders to align AI strategies with business objectives
• Communicate vision, strategy, progress, and measurable impact to leadership
• Drive field-to-product feedback mechanisms to continuously refine AI solutions for enterprise-grade performance
• Enable adoption through playbooks, governance frameworks, and change management strategies

Impact Measurement & Outcomes

• Define and track clear success metrics including:
• - Productivity gains and operational efficiency improvements (e.g., 20-50% time reduction)
• - Cost savings and automation impact
• - Risk mitigation and compliance enhancements
• - Client experience and engagement growth
• Demonstrate measurable business impact through scalable AI platforms and intelligent workflow transformation

Requirements

• Bachelor's degree in STEM, Economics, or related discipline
• ~Ten years of progressive experience in technical product management, program leadership, or AI-driven platform delivery
• Strong understanding of:
• - Generative AI and LLM-powered systems
• - Agentic architectures and orchestration frameworks
• - Distributed systems and microservices
• - Event-driven design
• - APIs and integration layers
• - Metadata indexing and retrieval systems
• - AI lifecycle management and model performance metrics
• Experience operationalizing enterprise-grade AI systems with:
• - Secure tenant-aware access controls
• - Observability and telemetry
• - Production reliability standards
• Demonstrated ability to influence senior leadership and drive alignment across large organizations

Benefits

• Competitive compensation, benefits, and wellbeing programs
• Flexible global resources and tools for your life’s journey
• Generous paid leaves, including paid volunteer time

About the Role

BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets. Our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We are recognized as a top destination for innovators, where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.