Director, Technical Consultant - Post-Sales Implementation & Activation

About the role

Ramp is hiring a Director of Technical Consulting to lead the post-sales Technical Consultant (TC) organization. This leader will own how Ramp helps complex customers move from signed deal to successful activation, with particular focus on technical implementation, integrations, and the operating model that allows the team to scale.

Responsibilities

• Lead and develop Ramp’s Technical Consulting organization, including frontline managers and a growing team of Technical Consultants.
• Define the operating model for Technical Consulting: team structure, capacity planning, engagement rules, escalation paths, and a clear partnership model with Customer Success, Account Management, and Forward Deployed Engineering.
• Build repeatable, high-quality technical implementation and activation motions for enterprise and strategic customers with complex integration needs.
• Navigate technical tradeoffs across APIs, data flows, identity, HRIS, ERP, and other connected systems, while keeping customer solutions scalable and aligned with Ramp’s product strategy.
• Partner with Product and Engineering to turn recurring customer needs and implementation friction into better product capabilities, technical assets, and prioritized roadmap input.
• Establish a practical set of KPIs for implementation quality, activation, technical risk, capacity, customer outcomes, and team impact.
• Coach managers and ICs to balance customer urgency with disciplined scope management, avoiding one-off custom work when a repeatable solution is the better long-term answer.
• Serve as a senior escalation leader for complex customer situations, bringing clarity, accountability, and strong cross-functional judgment when technical delivery is at risk.
• Work with Sales and Account Management on clean handoffs, technical context, and customer growth opportunities when technical partnership is needed.

Requirements

This is a post-sales delivery role, not a quota-carrying pre-sales leadership position.

What You’ll Do

• Build a clear, scalable TC/CSM/FDE operating model that improves accountability and customer experience.
• Strengthen the team’s implementation playbooks, technical escalation process, and Product/Engineering feedback loop.
• Give leaders and executives reliable visibility into TC capacity, technical risk, activation progress, and the team’s business impact.
• Develop a high-performing management layer and help the team support increasing enterprise and strategic complexity without relying on heroics.

Success Criteria

• In your first 6 months, you will:
• Build a clear, scalable TC/CSM/FDE operating model that improves accountability and customer experience.
• Strengthen the team’s implementation playbooks, technical escalation process, and Product/Engineering feedback loop.
• Give leaders and executives reliable visibility into TC capacity, technical risk, activation progress, and the team’s business impact.
• Develop a high-performing management layer and help the team support increasing enterprise and strategic complexity without relying on heroics.

Qualifications

• 10+ years of experience leading customer-facing technical delivery in SaaS, fintech, infrastructure, or enterprise software.
• Relevant backgrounds include Technical Consulting, implementation, Professional Services, Technical Account Management, Solutions Architecture, or similar post-sales technical functions.
• 5+ years of people leadership experience, including experience leading managers and building or scaling technical teams.
• Experience in a high-growth company where you helped make a technical post-sales motion more enterprise-ready.
• Track record of leading multi-month, complex customer implementations involving integrations, technical dependencies, and multiple internal and external stakeholders.
• Strong technical implementation judgment. You can discuss integration design, APIs, data flows, system constraints, and implementation tradeoffs with credibility; you do not need to be the primary custom-code builder.
• Experience working closely with Product and Engineering to turn customer needs into scalable solutions rather than repeated one-off work.
• Demonstrated ability to build operating mechanisms: capacity models, implementation standards, metrics, escalation processes, team rituals, and cross-functional decision paths.
• Clear, concise executive communication and strong stakeholder management, especially in high-stakes customer and internal situations.
• Comfort operating in ambiguity and building where process, tooling, and ownership are still evolving.

Skills

• Experience with financial systems, spend management, accounting workflows, controllership needs, or enterprise finance products.
• Familiarity with systems commonly connected to Ramp, including ERP, HRIS, identity, or procurement platforms.
• Experience using AI tools to improve technical troubleshooting, operating workflows, knowledge management, or customer implementation.

Benefits

• Full-time Ramp Employees (Global)
• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• United States: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Canada: Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
• Ramp Applicant Privacy Notice