Director, Technical Assistance Center

Help Power Health Equity Through Partnership, Innovation, and Impact

At OCHIN, we believe that every community deserves access to high-quality, equitable healthcare. As the Director, Technical Assistance Center, you'll play a pivotal role in advancing that mission by leading the systems, teams, and partnerships that help healthcare organizations strengthen their capabilities and better serve their communities. In this highly visible leadership role, you'll drive the successful execution of complex technical assistance and workforce development programs, ensuring partners receive exceptional support and that contractual commitments translate into meaningful, measurable outcomes. You'll lead across functions, collaborate with diverse stakeholders, and help shape a scalable service model that enables organizations to navigate change and achieve lasting impact.

We're looking for a leader who combines strong operational expertise with exceptional emotional intelligence. The ideal candidate is skilled at building trust, fostering collaboration, and bringing people together around a shared purpose. They thrive in environments where not every answer is known, can confidently navigate ambiguity, and are adept at balancing strategic vision with the flexibility needed to respond to evolving partner and program needs. Through thoughtful leadership, sound judgment, and a commitment to continuous improvement, they create clarity, inspire confidence, and empower teams to perform at their best.

This is an opportunity to make a significant impact at OCHIN by helping shape how technical assistance is delivered across a growing network of partners. If you're energized by complex challenges, motivated by mission-driven work, and passionate about developing teams, building partnerships, and driving results that advance health equity, we'd love to hear from you.

About the Role

The Director of the Technical Assistance Center is responsible for the execution, performance, and compliance of large-scale technical assistance contracts and programs. This role serves as the accountable leader for ensuring that all contractual deliverables are executed on time, within scope, and aligned to partner expectations. The Director will oversee the design, implementation, and ongoing operations of a centralized technical assistance model, including intake, triage, service delivery, workforce development, and performance reporting. The Director operates at a system level—coordinating across internal teams, external partners, and stakeholders to ensure consistent, high-quality delivery of services and measurable impact across participating organizations.

Responsibilities

• Own end-to-end accountability for contract execution, ensuring all deliverables, milestones, and reporting requirements are met on time and within scope
• Establish and operationalize a centralized technical assistance delivery model, including governance, intake, triage, service pathways, and performance management
• Lead cross-functional coordination across program management, service delivery teams, platform/infrastructure, and data/reporting functions
• Serve as the primary internal lead for coordination with external partners, subcontractors, and stakeholders to ensure alignment and execution
• Oversee performance monitoring and reporting processes, ensuring accurate data capture, analysis, and communication aligned to contractual and regulatory expectations
• Identify risks to delivery (timeline, scope, staffing, partner coordination) and proactively implement mitigation strategies
• Drive continuous improvement of service delivery models, incorporating feedback, data insights, and lessons learned
• Support staffing strategy and team development to ensure capacity and capability to meet program demand and scaling requirements
• Other duties as assigned

Requirements

• Bachelor’s degree in healthcare administration, public health, business, or related field, or equivalent experience
• 8–10+ years of experience leading complex programs, contracts, or service delivery models
• Demonstrated experience managing large, multi-stakeholder initiatives with accountability for timelines, deliverables, and outcomes
• Experience leading cross-functional teams and coordinating across internal and external partners
• Strong operational leadership with the ability to translate strategy into execution and drive measurable results

Preferred Qualifications

• Experience managing grant- or contract-funded programs with state or federal partners
• Experience in healthcare, public health, or technical assistance environments
• Familiarity with areas such as digital health, clinical transformation, workforce development, or health IT
• Experience working within multi-partner or program integrator environments

Work Environment

• Constant interpersonal skills, teamwork, and customer service
• Frequent creativity, mentoring, presentations, and teaching
• Occasional decision making and independent judgment or action
• Reading, speaking, writing, and understanding English
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms
• This position requires a virtual home-office environment, working remotely
• The role routinely uses standard office equipment such as computers and mobile devices

Work Location and Travel

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Travel required up to 20% nationally for on-site Go Live support.

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment
• High-speed internet service
• Requirement that employees work in a distraction-free workplace

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers.

OCHIN requires all employees to be vaccinated with a COVID-19 vaccine as a condition of employment. Candidates must be legally authorized to work in the United States on a permanent basis; this position is not eligible for employment visa sponsorship.