Director, Technical Assistance Center

This position is based in the United States and is a fully remote role.

About the Role

This is an exceptional opportunity for an experienced operational leader to oversee the delivery of large-scale technical assistance programs that strengthen healthcare organizations and improve community outcomes. In this strategic leadership role, you will drive contract execution, optimize service delivery models, and coordinate cross-functional teams to ensure high-quality support for partners nationwide. You will collaborate with internal experts, external stakeholders, and program leaders to build scalable processes, improve operational performance, and foster continuous innovation. Ideal for a mission-driven professional, this role combines strategic planning, organizational leadership, and operational excellence with national impact.

Responsibilities

• Lead the successful execution of complex technical assistance contracts, ensuring all deliverables, milestones, reporting requirements, and partner commitments are completed on time and within scope.
• Design, implement, and continuously improve a centralized technical assistance delivery model, including governance, intake, triage, service pathways, and operational workflows.
• Direct cross-functional collaboration across program management, service delivery, infrastructure, workforce development, and reporting teams to ensure seamless program execution.
• Serve as the primary internal liaison for external partners, subcontractors, and key stakeholders, fostering strong relationships and ensuring alignment throughout program delivery.
• Oversee performance measurement, data collection, reporting, and compliance activities while ensuring contractual and regulatory requirements are consistently met.
• Identify operational risks related to staffing, timelines, scope, and partner coordination, implementing proactive mitigation strategies to maintain program success.
• Drive continuous improvement initiatives by leveraging performance metrics, stakeholder feedback, and best practices to enhance service quality and scalability.
• Support workforce planning, team development, and organizational capacity-building to meet evolving program demands and long-term strategic objectives.

Requirements

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, or a related discipline, or equivalent professional experience.
• 8-10+ years of experience leading complex programs, service delivery operations, or contract-based initiatives with measurable outcomes.
• Demonstrated success managing large, multi-stakeholder programs while maintaining accountability for timelines, budgets, deliverables, and performance metrics.
• Proven experience leading cross-functional teams and collaborating effectively with internal departments, external partners, and executive stakeholders.
• Strong operational leadership skills with the ability to translate strategic objectives into scalable execution plans.
• Experience managing grant-funded or contract-funded programs, particularly within state or federal environments, is highly desirable.
• Background in healthcare, public health, health IT, workforce development, digital health, or technical assistance programs is preferred.
• Excellent analytical, organizational, project management, and problem-solving abilities with a focus on continuous process improvement.
• Outstanding communication, relationship-building, and leadership skills, including the ability to navigate ambiguity and inspire high-performing teams.
• Ability to work independently in a remote environment and travel nationally up to approximately 20% based on business needs.
• Must be legally authorized to work permanently in the United States without current or future employment visa sponsorship.

Benefits

• Fully remote position within the United States.
• Opportunity to lead nationally impactful healthcare and technical assistance initiatives.
• Comprehensive healthcare, wellness, and employee benefits package.
• Competitive compensation aligned with experience, qualifications, and market benchmarks.
• Professional development and leadership growth opportunities.
• Collaborative, mission-driven culture focused on innovation, partnership, and continuous improvement.
• Flexible remote work environment with home office support expectations.
• National travel opportunities for partner engagement and program implementation.
• Opportunity to contribute to initiatives that improve healthcare access and organizational performance across diverse communities.