Director - Tech Ops - Dallas, TX - USA-WKP

About Diversified

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

Job Summary

Our Electronic Security Services Environments team is working diligently to provide well‑conceived and properly executed technology solutions for collaborative environments. The Director of Technical Operations manages the design and integration strategy to support diverse customers while also working with sales leadership to develop sales strategies and positive P&L results.

Primary Duties and Responsibilities

• Provide best‑in‑class customer service to all Diversified customers and be responsible for customer satisfaction scores with projects and services provided.
• Meet financial targets by managing operating expenses and maximizing revenue.
• Assist with quoting and approve all labor estimates before they are sent out; assign and/or delegate quoting support to Tech Ops staff as needed.
• Provide leadership, training, support, motivation, direction, and retention for high‑caliber Tech Ops staff.
• Manage all personnel functions including hiring, terminations, and compensation reviews for Tech Ops personnel.
• Develop Tech Ops strategies and assist with fiscal operating plans and departmental budgets.
• Establish departmental goals and objectives.
• Assist with departmental staffing requirements as part of operational planning and budgeting.
• Coordinate, assign, and prioritize the activities of all Tech Ops personnel.
• Participate in the development, acquisition, and validation of new processes for manufacturing, assembly, sourcing, procurement, and logistics to meet business goals.
• Coordinate activities for Service to ensure all systems requiring support are successfully included.
• Maintain and measure employee performance against performance and productivity standards.
• Approve timesheets and expense reports after reviewing for accuracy.
• Ensure training objectives are met for all direct reports.
• Maintain a master schedule of all project timelines and assigned resources.
• Participate in internal project meetings to ensure proper hand‑off from Sales to PM and project team.
• Travel as required.
• Ensure compliance in the Quality Assurance program and understand the process for validation, including software.
• Establish the overall reporting structure and define responsibilities and authority for each position.
• Provide monthly billing and revenue forecasts to accounting.
• Support and maintain an operating structure for team success, including meeting cadence and employee 1:1s.
• Provide support and guidance to the sales team to ensure customer service and financial success.
• Develop growth plans for both the operation and the Operations staff to ensure long‑term success.
• Provide leadership to other divisions including M&E, ESS, and Structured Cabling.
• Promote a safe and positive working environment that encourages collaboration between multiple departments and divisions.
• Create a strong partnership between sales and operations by working closely with business leaders of each AVE office and each specialty.
• Hold regular meetings with the Tech Ops Management Team to improve processes, set standards, and create efficiency and profitability.
• Own the Tech Ops portions of the Profit & Loss reports for the Mid‑Atlantic AVE.
• Review Mid‑Atlantic budget reports to evaluate team performance and contribution to the greater group.
• Maximize resource utilization across all specialties in the Mid‑Atlantic (AVE, M&E, SCS, ESS) by load‑balancing projects, mixing teams for large projects, and assigning the most skilled teams for each situation.
• Create and administer training programs for new hires and staff resources.
• Collaborate with other AVE territories and divisions to provide appropriate resources for cross‑territory, hybrid system, and multi‑discipline projects.
• Work closely with Sales Leadership to create yearly budgets and mid‑year updates.
• Partner with Business Ops, the People Team, and Finance on day‑to‑day items, monthly updates, and localized initiatives.
• Assist with sales and/or project needs as available.
• Conduct bi‑weekly meetings with all leaders of the Mid‑Atlantic, lead the meeting, resolve conflicts, and provide direction and action when required.
• Produce a collaborative work environment between AVE, ESS, SCS, and M&E that focuses on profit.

Required / Desired Knowledge, Experience and Skills

• 10+ years leading operations functions in a high‑technology, electronics/AV‑focused manufacturing/integration environment or IT.
• Experience with both in‑house and outsourced AV manufacturing/integration.
• At least two years of leadership experience with P&L responsibility.
• Strategic thinker with strong planning skills.
• Strong business analysis skills combined with sound judgment and initiative.
• Effective time and task management skills, with the ability to translate those tools to others.
• Ability to work cooperatively with others in a leadership role to achieve departmental or organizational goals.

What We Offer

• Multiple medical plan options to fit you and your family’s needs.
• HSA & HRA company contributions.
• Dental coverage, including orthodontic benefits, and vision plans.
• Company‑paid basic life, AD&D insurance.
• Short‑Term and Long‑Term Disability insurance.
• Employee Assistance Program (EAP).
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays.
• 401(k) with company match.
• Paid maternity leave.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services.
• Commuter benefits.
• And much more.