Director, Team Member Wellbeing & Experience (MD/DO or Advanced Practice Provider)

About the role

The Director, Team Member Wellbeing and Experience is responsible for developing and executing an organizational vision, strategy, and roadmap for care team wellbeing across all ambulatory settings. This role partners with CommUnityCare leaders to embed wellbeing into organizational priorities, cultural initiatives, and operational structures.

Responsibilities

• Develops and implements a comprehensive, multi-year employee wellbeing strategy with measurable long-term and short-term goals.
• Utilizes an evidence-based framework like the Stanford Model of Occupational Well-being or the IHI Quintuple Aim to translate core elements of those frameworks to our specific workplace tailored to ambulatory environments.
• Develops and implements policies and programs and manages budgetary responsibility pertaining to wellbeing strategies.
• Provides key stakeholders with performance dashboards and comprehensive data that communicates the value and outcomes of wellbeing initiatives including impact on retention, turnover and team member burnout.
• Develops and oversees a comprehensive wellbeing measurement infrastructure, including surveys, operational indicators, burnout metrics, and qualitative feedback loops.
• Collaborates with Communications to develop communication and marketing strategies including executive remarks and presentations around employee wellbeing and retention.
• Collects, analyzes, and reports employee wellbeing/burnout data to inform program design enhancements aimed at improving employee wellbeing and team member health outcomes.
• Participates as a member of CommUnityCare’s Council structure including membership in the Population Health Council and the Quality and Risk Council to inform cross-functional leadership of initiative roll out, outcomes and follow up.
• Coordinates regional meetings, training agendas, and presentations for program staff on occupational health topics.
• Serves as a member of the company leadership team.
• Supports ongoing initiatives currently underway including Nourishing Tables, Wellness Improvement Leader training and deployment, and provides coaching and development for wellbeing champions.
• Oversees creation, evaluation, and scaling of initiatives such as resilience support, local change strategies, burnout prevention efforts, recognition programs, and care-team experience redesign.
• Directs service line operations and execution of initiatives, goals and programs.
• Affirms adherence to local, state, and federal regulations.
• Maintains a recruiting model that provides candidates with a superior experience and enables leaders to identify employees who will live the company mission every day.
• Builds and maintains a superior department support team serving all employees in a manner that is consistent with the company’s core values.
• Directs, supports, and coaches direct reports.
• Responds proactively to employee needs and concerns.
• Develops “experts” and “expertise” throughout the department and seeks employee input.
• Fosters consensus among divergent groups.
• Minimizes staff turnover.
• Acknowledges and rewards employees' strengths and accomplishments.
• Evaluates assigned staff performance and competency, providing direct feedback.
• Affirms learning needs, develops competency plans, and provides opportunities for learning.

Requirements

• Doctoral or Professional Degree Physician (MD/DO), Physician Assistant, or Nurse Practitioner
• 5 years of experience in direct healthcare delivery, preferably in Primary Care
• 2 years of experience in clinical leadership as well as management and training
• 2 years of experience in employee wellbeing and/or performance improvement within systems

Qualifications

• Proven experience in implementing organization-wide programs across multiple locations
• Experience building or leading wellbeing, experience, or workforce initiatives at a system or enterprise level
• Experience linking workforce wellbeing to financial and operational outcomes

Skills

• Strong expertise in Lean management, performance improvement, data analysis, and healthcare operations
• Ability to connect authentically with all team members—not only medical providers, but also nursing, ancillary, administrative, and supporting departments

Benefits

This role offers a competitive salary and benefits package commensurate with experience.

Pay

Salary range: $180,000 - $220,000 annually, depending on experience and qualifications.

Schedule

The Director, Team Member Wellbeing and Experience works a full-time schedule.