Director, Talent & Performance Management

About the role

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

The Director of Talent Management directs the organizational development function of the organization and develops processes and programs designed to encourage strategic change and transformation.

Responsibilities

• Develops, implements and directs talent programs, policies and procedures to improve employee retention, engagement and participation.
• Establishes and manages performance management end-to-end process and reward / compensation review.
• Confers with people business partners, senior leaders and managers to guide and assist them in talent matters.
• Creates talent tools, resources, training and materials, such as onboarding content and performance management communications.
• Informs leaders, managers of training and career development opportunities, succession planning and internal transfers that are available for their teams.
• Defines operational metrics for organizational vitality – promotions, succession, change agility.
• Ensures the creation and completion of employee development programs for key talent.
• Monitors external trends which could impact talent.
• Develops and validates tools meant to measure employee productivity, performance, or engagement.
• Oversees the development of innovative solutions to performance issues or competency gaps and monitors program progress to completion.
• Leads the annual performance and talent review process.
• Develop / Enhance processes for increased operational efficiencies and determines utilization of technology / AI to scale.

Qualifications

• 6+ years talent or employee development experience, with at least 3 years in retail, hospitality, or multi-unit organization (preferred)
• Bachelor's degree or equivalent experience

Skills

• Workday experience – performance and talent modules
• Facilities, Janitorial, building and / or landscaping service industry a plus
• Fair employment and other Federal, State and Local employment laws
• Management experience
• Ability to influence others
• Strong written and verbal communication
• Facilitation skills