Director, Talent & Performance Management

About the role

The Director of Talent Management directs the organizational development function of the organization and develops processes and programs designed to encourage strategic change and transformation.

Essential Duties And Responsibilities

• Develops, implements and directs talent programs, policies and procedures to improve employee retention, engagement and participation.
• Establishes and manages performance management end-to-end process and reward / compensation review.
• Confers with people business partners, senior leaders and managers to guide and assist them in talent matters.
• Creates talent tools, resources, training and materials, such as onboarding content and performance management communications.
• Informs leaders, managers of training and career development opportunities, succession planning and internal transfers that are available for their teams.
• Defines operational metrics for organizational vitality – promotions, succession, change agility.
• Ensures the creation and completion of employee development programs for key talent.
• Makes sure to monitor external trends which could impact talent.
• Develops and validates tools meant to measure employee productivity, performance, or engagement.
• Oversees the development of innovative solutions to performance issues or competency gaps and monitors program progress to completion.
• Led the annual performance and talent review process.
• Develop / Enhance processes for increased operational efficiencies and determines utilization of technology / AI to scale.

Additional Duties And Responsibilities

• Knowledge: Workday experience – performance and talent modules; Facilities, Janitorial, building and / or landscaping service industry a plus; Fair employment and other Federal, State and Local employment laws.
• Skills: Management experience; Ability to influence others; Strong written and verbal communication; Facilitation skills; Ability to synthesize information into meaningful action; Analytical Experience in developing and executing development strategies in a high-volume, remote workforce organization; Established ability to manage multiple, complex projects simultaneously in a spontaneous, fast-paced environment, with excellent orientation to the details; Ability to work with all levels of organization; DiSC certification a bonus.

Qualifications/Job Experience Requirements

• 6+ years talent or employee development experience, with at least 3 years in retail, hospitality, or multi-unit organization (preferred).
• Education: Bachelor's degree or equivalent experience.

Working Conditions/Physical Requirements

• Schedule: Regular weekly schedule; may be required to work weekends or holidays.
• Physical Requirements: Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Physical Abilities: Ability to speak clearly (use of voice); Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus; Environment: Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment; Lighting varies based on building requirements and may be adjusted within reason; Time constraints and related pressures to complete work are high.

Travel

Less than 25%