Director, Supply Operations

About the role

This is a role for someone who wants to own the strategic marketplace intersection of client demand, panel capabilities, partner networks, and platform functionality. We are looking for a Director, Supply Operations to build and optimize the Prodege supply ecosystem. This is a deeply analytical, hands-on leadership role where you lead by diagnosing delivery bottlenecks, designing supply strategies, and optimizing marketplace unit economics. You will manage the supply architecture for a global platform serving over 120 million registered users, supported by a sophisticated data infrastructure and our Blackstone investment in early 2026.

What you will own

• The end-to-end supply strategy across proprietary panels, third-party partners, and emerging supply channels
• The health, efficiency, and delivery reliability of the Prodege supply marketplace
• The business requirements and product roadmap priorities for supply allocation, routing, profiling, and inventory management tools
• Supply ecosystem economics, including effective cost per complete, gross margin tracking, supplier cost management, and profitability by audience segment
• Cross-functional alignment between sales demand forecasts and operational supply capabilities

Responsibilities

• Forecast client demand patterns, identify potential audience shortages, and deploy targeted supply expansion solutions
• Evaluate partner performance across geography, speed, cost, respondent quality, and delivery reliability to optimize portfolio mix
• Diagnose project-level delivery bottlenecks and analyze fulfillment metrics including fill rates, conversion rates, and time to fill
• Partner with product and engineering teams to identify and prioritize platform features that enhance routing efficiency and inventory visibility
• Advise sales, client success, and research teams on feasibility, pricing implications, incidence expectations, and achievable project timelines
• Collaborate with finance to track gross margin impact, manage supplier cost inflation, and align pricing guidance with operational realities

Requirements

• Eight (8) or more years of experience within market research, sample operations, panel management, respondent supply, or marketplace operations
• Four (4) or more years in a leadership role managing supply strategy, marketplace performance, or supplier ecosystems
• In-depth expertise in online survey sampling, feasibility modeling, incidence rates, quota management, and survey routing dynamics
• Proven track record of managing both proprietary panel assets and third-party sample provider networks
• Strong analytical capability with proficiency in evaluating operational dashboards, unit economics, and gross margin optimization
• Demonstrated cross-functional leadership skills with the ability to influence revenue, product, and finance stakeholders
• Ability to operate effectively across a remote, global organization spanning multiple regions and time zones

Preferred Qualifications

• Bachelor of Arts or Bachelor of Science degree
• Experience building automated supplier scorecards, inventory forecasting tools, or audience feasibility engines
• Direct experience developing survey routing logic, profiling algorithms, or marketplace matching rules
• Familiarity with advanced respondent validation, digital fingerprinting, and automated fraud prevention technologies

Pay

The anticipated base salary range for this position is $155,000 to $170,000. The final salary offered will be dependent on factors such as experience, skills, and work location.

Benefits

• Comprehensive benefits package including medical, dental, vision, STD, LTD, and basic life insurance
• Flexible PTO and paid sick leave prorated based on hire date
• Eight paid holidays throughout the calendar year