Director, Supply Chain Operations
About the Role
Primary is seeking a Director of Supply Chain Operations to lead logistics strategy and manage inbound freight operations end-to-end. Key responsibilities include:
- Drive Inbound Freight Strategy
- Mitigate Global Supply Chain Risk
- Scale Wholesale Expansion
- Optimize Data & KPI Visibility
- Guide Vendor Compliance
- Budget & Financial Planning
- Lead & Mentor the Team
What You'll Do
Drive Inbound Freight Strategy: Own end-to-end inbound logistics, negotiate with and manage freight forwarders, carriers, and customs brokers, and build practical risk-mitigation strategies.
Mitigate Global Supply Chain Risk: Serve as an expert on global supply chain trends, anticipate and mitigate disruptions, and build practical risk-mitigation strategies.
Scale Wholesale Expansion: Lead the operational readiness for wholesale growth, oversee overseas vendor preparation, EDI/systems development, and process alignment to onboard new wholesale partners smoothly.
Optimize Data & KPI Visibility: Establish vendor scorecards, internal reporting, and monthly cross-functional reviews to provide clear visibility into freight performance, cost metrics, and compliance risk.
Guide Vendor Compliance: Own vendor routing and packing guidelines, enforce compliance, and manage reporting or chargeback processes when necessary.
Budget & Financial Planning: Partner with the VP of Operations to set departmental goals, forecast inbound freight costs, and manage operational P&L planning.
Lead & Mentor the Team: Direct and develop the Supply Chain Operations team, including managing the Senior Supply Chain Manager, and nurture talent, remove manual process friction, and build modern operational capacity.
What You'll Bring
- Proven Supply Chain Leadership
- Wholesale Operational Expertise
- Global Compliance & Risk Savvy
- Data-Driven & Systems Mindset
- Cross-Functional Collaboration
What Success Looks Like
Within your first 6 to 12 months, you will likely:
- Streamline Internal Workflows
- Elevate Partner Accountability
- Build Predictive Cost Models
- Drive Cross-Functional Alignment
- Set the 2027 Roadmap
We Offer
- 4-day work weeks (for most roles, Fridays are flexible)
- Generous time off (3-4 weeks of PTO, unlimited sick time, 10 holidays + winter break)
- Multiple medical, dental, vision, and pre-tax accounts
- 401(k) with company match
- Perks like an employee discount, monthly learning (or gym) stipend, home-office reimbursement, and manager team-building fund
- A kind, colorful, and collaborative culture