Director, Supplier Business Development (US) - NYC
About the role
Nivoda is seeking a Director of Supplier Business Development to play a critical role in growing and managing our supplier base for our B2B diamond marketplace. This is a customer-facing, relationship-led role for a driven, strategic professional who excels in building trusted supplier partnerships both in person and remotely, optimizing supplier performance, and aligning their products with market demand.
Key Responsibilities
Supplier Acquisition and Onboarding: Identify and onboard high-quality suppliers that align with category standards. Conduct in-person and virtual meetings to communicate marketplace value propositions clearly and drive strong engagement with our platform.
Account Management and Supplier Support: Build deep, consultative relationships with suppliers and serve as their day-to-day point of contact for growth, performance, and issue resolution. Proactively support supplier needs, escalating and coordinating internally with tech, operations, and customer support teams to ensure a seamless experience.
Performance Analysis and Reporting: Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics.
Sales Enablement and Revenue Growth: Drive suppliers to meet revenue targets by optimizing product assortment, pricing strategies, and inventory levels. Promote express stock and fast-delivery initiatives to improve conversion and buyer satisfaction.
Quality and Compliance Oversight: Work closely with suppliers to maintain high-quality standards, proactively reducing return rates and customer complaints through ongoing quality monitoring and guidance.
Cross-Functional Collaboration: Partner closely with category management, product, operations, and product marketing teams to align on category objectives, supplier priorities, and buyer engagement initiatives.
Supplier Training and Development: Support the development and delivery of training resources to help suppliers adopt best practices for product listing optimization, quality control, and performance improvement.
What do we need from you?
8+ years experience in sales, business development, or account management within the wholesale diamond or jewelry industry
Commercially sharp with a strategic mindset and experience negotiating with suppliers
Tech-savvy, with confidence in working with various digital tools day-to-day
Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum
Data-driven approach to account management: you use CRM and platform data to prioritize your time and conversations
Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike
Nice to have
Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics
Proven track record of driving revenue growth through partner or supplier relationships
Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture
What we offer
A vibrant company culture
Medical (United Healthcare), Dental, & Vision (Guardian Life) benefits
401K benefit (Guideline Inc)
Plenty of opportunities for growth and learning
Unlimited holiday allowance
Chance to join and contribute to a company during its exponential expansion phase
Our culture and what we offer
We believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact.
Dynamic working environment in a rapidly growing company
Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda’s success and scalability.
Our current benefits
Medical (United Healthcare), Dental, & Vision (Guardian Life) benefits
401K benefit (Guideline Inc)
Plenty of opportunities for growth and learning
Unlimited holiday allowance
Chance to join and contribute to a company during its exponential expansion phase