Director, Strategic Services

About the role

The Director of Strategic Services plays a pivotal role in advising senior leadership teams on how to better execute strategy and maximize performance. This role involves forming strategic advisor relationships with C-Level Executives, coaching their teams to define, communicate, and operationalize their results achievement, and serving as a trusted advisor from pre to post sales.

Responsibilities

• Provide expert advice on strategy execution and performance maximization to prospective and new customers.
• Drive an excellent platform launch and introduction process, serving as an active guide in the early stages of a customer's journey to define and achieve measurable value that increases over time.
• Align execution with long-range and short-range goals through scalable, data-driven operating models and high-impact enablement.
• Lead executive conversations and working sessions.
• Create and present complex concepts for executive-level presentations.
• Leverage curiosity to quickly understand a client’s business and demonstrate tact and poise under pressure.
• Deliver exceptional customer experience and value to customers, closing contract renewals and identifying and closing expansion and new business opportunities.
• Communicate and listen with the ability to engage executives and articulate the value, benefits, and relevance of our powerful solution.
• Understand complex, matrix organizations and navigate them effectively to create value for both our clients and the company.

Requirements

• A minimum of 10 years of work experience, preferably in a strategy firm such as McKinsey, Bain, BCG, or a management consulting firm like PwC, Accenture, Deloitte, or Slalom.
• Experience leading enterprise-level implementation or consulting engagements, ideally in SaaS or strategy execution domains.
• Exceptional communication and storytelling skills; ability to influence at all levels of an organization.
• Passion for helping organizations achieve their best possible results.

Qualifications

• Business-savvy and able to work seamlessly with leaders across a wide range of functional disciplines at large enterprises.
• Self-starter with strong ownership skills, willing to support many customer accounts.
• A strong interest and experience in strategy development, strategy deployment, and operating model optimization.
• Genuine, warm, positive, engaging, and empathetic personality.

Skills

• Strong leadership and coaching skills.
• Effective communication and presentation skills.
• Ability to work in a matrixed environment.
• Experience with SaaS and strategy execution domains.

Benefits

• Flexible PTO & sick days
• Paid holidays
• Health insurance
• 401K with employer matching
• Quarterly Bonuses based on company performance
• Bi-weekly All-Hands Meetings

Pay

The US salary range for this full-time position is $165-200k OTE annual salary. Our salary ranges are determined by role, level and geographic location. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Schedule

Hybrid — Bay Area, CA candidates preferred