Director, Strategic Solutions

About the role

As Director of Strategic Solutions, you will lead Intact's technical pre-sales strategy by designing compelling ServiceNow solutions that drive growth, build customer confidence, and differentiate Intact in the market.

Responsibilities

• Solution Leadership - Lead technical solution strategy for strategic pursuits, designing compelling solutions that address customer needs and build confidence in Intact's ability to deliver.
• Partner with Account Executives throughout the sales cycle, providing technical leadership during discovery, solution development, presentations, and proposal activities.
• Serve as a trusted advisor to customers, partners, and internal stakeholders on ServiceNow and Intact's capabilities.
• Strategic Account Ownership - Own a portfolio of strategic accounts from opportunity identification through deal closure, renewal, and expansion. Develop account and pursuit strategies aligned with Intact's growth objectives.
• Collaborate closely with Delivery, Solution Architecture, Contracts, Finance, and Proposal Management to ensure successful pursuit execution.
• Pre-Sales Capability Development - Build and mature Intact's pre-sales function by defining best practices, processes, and technical sales methodologies. Recruit, mentor, and develop future pre-sales talent by establishing scalable training, certification, and technical sales best practices.
• Develop scalable solutioning approaches that improve win rates, customer experience, and sales effectiveness.
• Business Development & Market Leadership - Build and strengthen relationships with customers, ServiceNow, partners, and industry stakeholders. Partner with sales leadership to align pre-sales strategy, account coverage, and technical capacity with pipeline growth. Maintain deep knowledge of ServiceNow, federal modernization priorities, and Intact's evolving service offerings. Represent Intact at customer, partner, and industry events as needed.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or equivalent combination of education and experience.
• 10+ years of experience in enterprise software, consulting, solution architecture, pre-sales, or technology services, including leadership of complex customer engagements.
• Demonstrated success leading technical solution strategy and winning complex, multi-stakeholder enterprise pursuits.
• Experience partnering with sales leadership and cross-functional teams to drive business growth and customer success.
• Strong understanding of the ServiceNow platform and enterprise digital workflow solutions.
• Proven ability to build trusted executive-level relationships with customers, partners, and internal stakeholders.
• Experience developing account strategies, leading pursuit teams, and managing opportunities through the full sales lifecycle.
• Demonstrated ability to influence without authority, align diverse stakeholders, and drive decisions in complex environments.
• Exceptional written, verbal, and presentation communication skills with the ability to articulate technical concepts to both technical and executive audiences.
• Ability to travel as required to support customers, partners, and business development activities.

Nice to have

• ServiceNow certifications (CSA required, CIS/CAD or other advanced certifications preferred).
• Experience supporting U.S. Federal Government customers and understanding of federal procurement and acquisition processes.
• Experience building or leading a technical pre-sales or solution consulting function.
• Experience mentoring and developing Solution Consultants, Solution Architects, or pre-sales teams.
• Established relationships within the ServiceNow ecosystem, including customers, partners, or ServiceNow field organizations.
• Experience with strategic capture, proposal development, and competitive pursuit strategy.
• Active U.S. security clearance or ability to obtain one.