Director, Strategic Relationships

Remote (Rochester, Minnesota, United States)

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

• Develop and execute the regional growth strategy for Connect, Insights and Accelerate programs in the assigned region.
• Lead and mentor a team of Strategic Relationship Managers and technical success managers, providing guidance, support, and professional development opportunities.
• Develop and implement strategies to enhance client engagement, satisfaction, and retention.
• Oversee the management of a portfolio of high-value clients, ensuring consistent delivery of value and alignment with client goals and the identification of opportunities with existing client accounts, ensuring alignment with Mayo Clinic’s strategic priorities.
• Set clear performance goals and accountability metrics for the Regional Growth team, ensuring delivery excellence and measurable impact for the partner.
• Drive the development of new initiatives and programs to strengthen client relationships and expand service offerings.
• Monitor and analyze key performance indicators (KPIs) to assess the health of client relationships and identify areas for improvement.
• Serve as the primary point of escalation for complex client issues, ensuring prompt and satisfactory resolution.
• Foster a culture of collaboration and excellence within the team, promoting best practices and continuous improvement.
• Represent Mayo Clinic Platform at industry events, conferences, and client meetings to build and maintain strong relationships with key stakeholders.
• Provide strategic insights and feedback to drive R&D priorities based on client interactions and market trends.

Qualifications

• Master's degree required, Business, healthcare administration, or related field.
• Minimum 10–15 years of experience in strategic account management, relationship management, client success, or alliance management roles, ideally in healthcare, life sciences, or other consultative industries.
• Deep understanding of international healthcare systems, client needs, and cultural norms in global markets.
• Experience managing relationships across multiple time zones and geographies.
• Proven track record of leading and managing high-performing teams in a client-facing environment.
• Strong strategic thinking and problem-solving skills, with the ability to navigate complex, multi-stakeholder relationships.
• Excellent communication, negotiation, and interpersonal skills, with a high level of emotional intelligence and cultural fluency.
• Demonstrated ability to drive client satisfaction and growth through long-term relationship building.
• Experience working with senior executives and navigating large, matrixed organizations.
• Ability to travel internationally as needed.

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.