Director, Strategic Operations
Zip Co · Grand Rapids, MI · 2 days ago
RemoteRemoteManagement$174k–$218k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description. We need headings for sections present: maybe "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". We must only include sections that have real specific content. Let's parse.
The posting: "Partner directly with Zip’s US CEO to operationalize the most important strategic priorities and decisions for the US business Bring top-tier strategy consulting experience and an operator mindset to complex, enterprise-level challenges Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip We’re looking for a Director, Strategic Operations to work directly with our US CEO at the center of strategy, decision-making and execution for Zip’s US business. You’ll be a trusted thought partner, helping shape our most important priorities, pressure-test decisions and turn strategy into action. Working across the senior leadership team, you’ll keep the organization focused on what matters, surface issues before they slow us down and create the alignment needed to move quickly. You’ll help translate executive priorities into action across the business, carrying context and strategic thinking into critical conversations, bringing back a candid view of where attention is needed, and keeping important work moving across teams. This role calls for the analytical rigor and problem-solving toolkit built within a top strategy consulting firm, paired with the judgement, influence and ownership of a hands-on operator."
Then "Interesting problems you’ll get to solve" list bullet points.
Then "What You’ll Bring To The Team" list bullet points.
Then "What You’ll Get In Return" includes description and bullet list of benefits: Flexible working culture, Incentive programs, Unlimited PTO, Generous paid parental leave, Leading family support policies, Company-sponsored 401k match, Learning and wellness subscription stipend, Beautiful Union Square office with a casual dress code, Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available.
Then "Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors... The annual base Pay Range for this position is $174,000 - $218,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits."
Thus we have Pay info.
Schedule? Not mentioned explicitly; remote-first opportunity for US-based employees with option to work in-person out of Manhattan office. That's schedule/location info. Could be considered Schedule? The instruction says use for Schedule if present. We have location/remote info. Could treat as "Schedule" or maybe not. The posting mentions remote-first, option to work in-person. That's about work arrangement, not schedule hours. Might be considered "Schedule" but not explicit hours. Safer to not create Schedule section unless explicit schedule (e.g., full-time, part-time). Not present. So omit.
Benefits: we have list.
Pay: we have range.
About the role: we have introductory paragraphs.
Responsibilities: the "Interesting problems you’ll get to solve" list likely corresponds to responsibilities.
Requirements/Qualifications/Skills: "What You’ll Bring To The Team" list includes experience, skills, qualifications. Could split into Requirements and Qualifications? But we should avoid thin sections. Perhaps combine into "Requirements" or "Qualifications". The instruction: prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay. That seems sufficient.
We must not repeat job title as heading. Not include Job ID etc.
We must remove boilerplate: EEO, legal, application instructions, privacy notice, etc. At end there is a lot of legal text about acknowledgment, E-Verify, etc. Must remove.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the bullet points exactly as given (or close). Must not omit any bullet.
Let's extract bullet points.
Under "Interesting problems you’ll get to solve": list:
- Shape the priorities that matter. Partner with the US CEO and senior leaders on annual and quarterly planning, translating strategy into clear priorities and helping enable decisions about what we pursue, pause or deprioritize.
- Tackle the highest-impact business questions. Structure complex problems, pressure-test assumptions, synthesize data and perspectives, and develop recommendations on Zip’s most important decisions and opportunities.
- Turn strategy into execution. Drive the operating rhythm behind company priorities, establishing clear goals, milestones, owners and accountability to keep execution moving.
- Move critical priorities forward. Carry context and decision principles into key conversations, enable progress across teams, and surface a clear and candid view of where the business needs attention.
- Create alignment when there isn’t an obvious answer. Bring the right leaders together when perspectives differ, decisions stall or ownership is unclear, helping teams resolve the issue and move forward.
- Spot collisions and constraints before they become blockers. Connect plans across the business to identify competing demands on people, budget and resources, then work with leaders to resolve the trade-offs.
- Build the handful of metrics that matter. Develop and maintain the KPIs that give senior leadership a clear view of whether our strategy is working, where execution is drifting and when we need to change course.
- Own critical cross-functional initiatives. Lead high-impact work that spans teams, from defining the problem and aligning stakeholders through execution and measurable outcomes.
- Make complex ideas clear. Turn strategy, data and decisions into clear narratives that help senior leaders, teams and key stakeholders understand where we’re going, why it matters and what needs to happen next.
- Make the way we work smarter. Use AI and emerging tools to improve research, synthesis, analysis and workflows, while applying critical thinking and human judgement to the decisions that matter.
Under "What You’ll Bring To The Team": list:
- 15+ years of experience, including significant experience within a strategy consulting firm solving complex strategic, operational or transformation challenges.
- Experience working directly with CEOs, C-suite executives or equivalent senior leaders on enterprise strategy, planning and high-stakes decisions.
- A track record of moving from strategy creation through execution, with clear examples of personally driving measurable business outcomes.
- Exceptional critical thinking and problem-solving skills, with the ability to structure ambiguous problems, identify what matters and develop a clear point of view.
- Strong commercial and financial acumen, including experience using KPIs and business performance data to evaluate trade-offs and inform decisions.
- The judgement and executive presence to act as a trusted advisor while knowing when to challenge, when to facilitate and when to take ownership and move.
- A demonstrated ability to influence and align senior executives without formal authority and create alignment across senior leaders and cross-functional teams, particularly when priorities or perspectives compete.
- Cognitive flexibility and collaborative adaptability, with the ability to move between strategist, confidante, challenger, facilitator and hands-on operator depending on what the business needs.
- High ethical judgement and discretion, paired with the confidence to give senior leaders a candid perspective—even when the message is difficult.
- A continuous learning mindset, with the curiosity to build context quickly, question assumptions and evolve your thinking as new information emerges.
- Practical experience using AI to create efficiencies or improve workflows, with the critical thinking to assess outputs, understand limitations and recognize where human judgement is required.
Under "What You’ll Get In Return": description paragraph plus bullet list:
- Flexible working culture
- Incentive programs
- Unlimited PTO
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
- Learning and wellness subscription stipend
- Beautiful Union Square office with a casual dress code
- Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
Also mention: "Zip is committed to a straightforward and transparent pay structure..." plus pay range.
We need to include Pay section with the range.
We should not include the sentence about visa sponsorship, at-will, etc. That's boilerplate/legal; remove.
Also remove the diversity statement? It's EEO boilerplate; remove.
Also remove the final paragraphs about Zip Co Limited etc? That's company description; maybe considered substantive? It's about the company; could be kept? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description about Zip Co Limited is not boilerplate; it's substantive about the company. Might be okay to keep as part of About the role? But we already have About the role description. Could include a brief "About Zip" section? Not required. The instruction: Prefer a few substantive sections over many thin ones. Could incorporate company description into About the role. But we already have About the role covering role description. Might be okay to add a separate "About Zip" but that may be thin. Better to incorporate into About the role? The posting includes "And finally…get to know us Zip Co Limited..." That's about the company. Could be considered "About the company". But we don't have a heading for that; we could add "About Zip" but that may be considered a section. However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those are typical. Safer to stick to those headings. The company description could be folded into About the role paragraph as extra context. But we must preserve ALL substantive information; we cannot drop it. So we need to include it somewhere. Could add a paragraph under About the role after the role description.
Thus About the role will include: initial description plus company description.
Now we need to output HTML fragment with
for Schedule if present. We have location/remote info. Could treat as "Schedule" or maybe not. The posting mentions remote-first, option to work in-person. That's about work arrangement, not schedule hours. Might be considered "Schedule" but not explicit hours. Safer to not create Schedule section unless explicit schedule (e.g., full-time, part-time). Not present. So omit.
Benefits: we have list.
Pay: we have range.
About the role: we have introductory paragraphs.
Responsibilities: the "Interesting problems you’ll get to solve" list likely corresponds to responsibilities.
Requirements/Qualifications/Skills: "What You’ll Bring To The Team" list includes experience, skills, qualifications. Could split into Requirements and Qualifications? But we should avoid thin sections. Perhaps combine into "Requirements" or "Qualifications". The instruction: prefer few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay. That seems sufficient.
We must not repeat job title as heading. Not include Job ID etc.
We must remove boilerplate: EEO, legal, application instructions, privacy notice, etc. At end there is a lot of legal text about acknowledgment, E-Verify, etc. Must remove.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the bullet points exactly as given (or close). Must not omit any bullet.
Let's extract bullet points.
Under "Interesting problems you’ll get to solve": list:
- Shape the priorities that matter. Partner with the US CEO and senior leaders on annual and quarterly planning, translating strategy into clear priorities and helping enable decisions about what we pursue, pause or deprioritize.
- Tackle the highest-impact business questions. Structure complex problems, pressure-test assumptions, synthesize data and perspectives, and develop recommendations on Zip’s most important decisions and opportunities.
- Turn strategy into execution. Drive the operating rhythm behind company priorities, establishing clear goals, milestones, owners and accountability to keep execution moving.
- Move critical priorities forward. Carry context and decision principles into key conversations, enable progress across teams, and surface a clear and candid view of where the business needs attention.
- Create alignment when there isn’t an obvious answer. Bring the right leaders together when perspectives differ, decisions stall or ownership is unclear, helping teams resolve the issue and move forward.
- Spot collisions and constraints before they become blockers. Connect plans across the business to identify competing demands on people, budget and resources, then work with leaders to resolve the trade-offs.
- Build the handful of metrics that matter. Develop and maintain the KPIs that give senior leadership a clear view of whether our strategy is working, where execution is drifting and when we need to change course.
- Own critical cross-functional initiatives. Lead high-impact work that spans teams, from defining the problem and aligning stakeholders through execution and measurable outcomes.
- Make complex ideas clear. Turn strategy, data and decisions into clear narratives that help senior leaders, teams and key stakeholders understand where we’re going, why it matters and what needs to happen next.
- Make the way we work smarter. Use AI and emerging tools to improve research, synthesis, analysis and workflows, while applying critical thinking and human judgement to the decisions that matter.
Under "What You’ll Bring To The Team": list:
- 15+ years of experience, including significant experience within a strategy consulting firm solving complex strategic, operational or transformation challenges.
- Experience working directly with CEOs, C-suite executives or equivalent senior leaders on enterprise strategy, planning and high-stakes decisions.
- A track record of moving from strategy creation through execution, with clear examples of personally driving measurable business outcomes.
- Exceptional critical thinking and problem-solving skills, with the ability to structure ambiguous problems, identify what matters and develop a clear point of view.
- Strong commercial and financial acumen, including experience using KPIs and business performance data to evaluate trade-offs and inform decisions.
- The judgement and executive presence to act as a trusted advisor while knowing when to challenge, when to facilitate and when to take ownership and move.
- A demonstrated ability to influence and align senior executives without formal authority and create alignment across senior leaders and cross-functional teams, particularly when priorities or perspectives compete.
- Cognitive flexibility and collaborative adaptability, with the ability to move between strategist, confidante, challenger, facilitator and hands-on operator depending on what the business needs.
- High ethical judgement and discretion, paired with the confidence to give senior leaders a candid perspective—even when the message is difficult.
- A continuous learning mindset, with the curiosity to build context quickly, question assumptions and evolve your thinking as new information emerges.
- Practical experience using AI to create efficiencies or improve workflows, with the critical thinking to assess outputs, understand limitations and recognize where human judgement is required.
Under "What You’ll Get In Return": description paragraph plus bullet list:
- Flexible working culture
- Incentive programs
- Unlimited PTO
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
- Learning and wellness subscription stipend
- Beautiful Union Square office with a casual dress code
- Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
Also mention: "Zip is committed to a straightforward and transparent pay structure..." plus pay range.
We need to include Pay section with the range.
We should not include the sentence about visa sponsorship, at-will, etc. That's boilerplate/legal; remove.
Also remove the diversity statement? It's EEO boilerplate; remove.
Also remove the final paragraphs about Zip Co Limited etc? That's company description; maybe considered substantive? It's about the company; could be kept? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description about Zip Co Limited is not boilerplate; it's substantive about the company. Might be okay to keep as part of About the role? But we already have About the role description. Could include a brief "About Zip" section? Not required. The instruction: Prefer a few substantive sections over many thin ones. Could incorporate company description into About the role. But we already have About the role covering role description. Might be okay to add a separate "About Zip" but that may be thin. Better to incorporate into About the role? The posting includes "And finally…get to know us Zip Co Limited..." That's about the company. Could be considered "About the company". But we don't have a heading for that; we could add "About Zip" but that may be considered a section. However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those are typical. Safer to stick to those headings. The company description could be folded into About the role paragraph as extra context. But we must preserve ALL substantive information; we cannot drop it. So we need to include it somewhere. Could add a paragraph under About the role after the role description.
Thus About the role will include: initial description plus company description.
Now we need to output HTML fragment with headings and appropriate - for lists,
for prose.
We must not include markdown code fences.
Let's craft:
About the role
Partner directly with Zip’s US CEO to operationalize the most important strategic priorities and decisions for the US business. Bring top-tier strategy consulting experience and an operator mindset to complex, enterprise-level challenges. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office. Start your adventure with Zip. We’re looking for a Director, Strategic Operations to work directly with our US CEO at the center of strategy, decision-making and execution for Zip’s US business. You’ll be a trusted thought partner, helping shape our most important priorities, pressure-test decisions and turn strategy into action. Working across the senior leadership team, you’ll keep the organization focused on what matters, surface issues before they slow us down and create the alignment needed to move quickly. You’ll help translate executive priorities into action across the business, carrying context and strategic thinking into critical conversations, bringing back a candid view of where attention is needed, and keeping important work moving across teams. This role calls for the analytical rigor and problem-solving toolkit built within a top strategy consulting firm, paired with the judgement, influence and ownership of a hands-on operator.
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Responsibilities
- Shape the priorities that matter. Partner with the US CEO and senior leaders on annual and quarterly planning, translating strategy into clear priorities and helping enable decisions about what we pursue, pause or deprioritize.
- Tackle the highest-impact business questions. Structure complex problems, pressure-test assumptions
- for lists,
for prose. We must not include markdown code fences. Let's craft:
About the role
Partner directly with Zip’s US CEO to operationalize the most important strategic priorities and decisions for the US business. Bring top-tier strategy consulting experience and an operator mindset to complex, enterprise-level challenges. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office. Start your adventure with Zip. We’re looking for a Director, Strategic Operations to work directly with our US CEO at the center of strategy, decision-making and execution for Zip’s US business. You’ll be a trusted thought partner, helping shape our most important priorities, pressure-test decisions and turn strategy into action. Working across the senior leadership team, you’ll keep the organization focused on what matters, surface issues before they slow us down and create the alignment needed to move quickly. You’ll help translate executive priorities into action across the business, carrying context and strategic thinking into critical conversations, bringing back a candid view of where attention is needed, and keeping important work moving across teams. This role calls for the analytical rigor and problem-solving toolkit built within a top strategy consulting firm, paired with the judgement, influence and ownership of a hands-on operator.
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Responsibilities
- Shape the priorities that matter. Partner with the US CEO and senior leaders on annual and quarterly planning, translating strategy into clear priorities and helping enable decisions about what we pursue, pause or deprioritize.
- Tackle the highest-impact business questions. Structure complex problems, pressure-test assumptions