Director Strategic Insights

At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience. The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way. We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose‑driven careers by learning from the world and each other.

About the role

As Director of the Strategic Insights team, you will provide subject matter expertise and leadership, reporting to the Sr. Director of Strategic Insights. You will enhance the organization by using data and analytics to drive business strategy, increase data‑driven decision making, improve customer experience, and deliver insights that inform future profitability across Genworth companies. You will work closely with cross‑functional stakeholders, develop strategy and tactical approaches, and produce insights, strategy reports, or raw datasets that support business decisions. You will support Genworth functions including the Closed block, CareScout business, care & wellness initiatives, actuarial and customer‑facing organizations. The role involves developing strategy, demonstrating thought leadership, managing complex projects, building relationships, recruiting and mentoring staff, and collaborating across teams.

Responsibilities

• Become a trusted analytical leader and partner to functional areas, proactively identifying improvement opportunities.
• Communicate project performance results to company leadership.
• Partner with leadership to execute a robust strategy that integrates data and insights into all aspects of organizational strategy.
• Collaborate with business partners to understand problems and goals, gather requirements, and develop analytical solutions.
• Develop and lead a team of analysts with skills in data engineering, data analysis, and data science to drive a data‑focused culture.
• Define, develop, and provide insights, metrics, and analysis to support decision‑making and business strategy for internal and external customers.
• Solve complex problems with creative solutions and new perspectives, influencing all levels of the organization.
• Focus on improving processes and enabling technology for repeatable reporting solutions.
• Lead and implement business intelligence strategy to ensure analytics are accurate, timely, and aligned organization‑wide.
• Set policies, standards, and best practices for the data insights team.

Requirements

• Bachelor's degree in an analytical or technical discipline.
• At least 10 years of analytics/data experience in a dynamic environment.
• At least 5 years of direct leadership experience with proven ability to develop a team and execute strategy.

Qualifications

• Outstanding presentation and written communication skills; ability to develop and