Director, Strategic Finance - CX and Product Ops

Overview

Ripping gives businesses one place to manage HR, IT, and Finance. It consolidates various workforce systems into a single platform, enabling seamless management of the entire employee lifecycle.

About the Role

As the Director of Financial Strategy for Customer Experience (CX) and Product Operations (ProdOps), you will play a pivotal role in shaping financial strategies for these critical areas. Your responsibilities include setting ambitious targets, evaluating new initiatives, leading strategic forums, and building a high-performing finance team.

Responsibilities

• Own the CX & ProdOps relationship on behalf of Finance, serving as a trusted strategic thought partner to leadership.
• Set clear, measurable goals for CX & ProdOps in collaboration with senior leadership.
• Evaluate new strategic initiatives through financial modeling and scenario analysis.
• Lead recurring CX & ProdOps Strategic Finance forums, including business reviews and planning cycles.
• Partner with Revenue Operations and Data & Analytics to develop performance dashboards and provide senior leaders with actionable insights.
• Build, lead, and develop a high-performing finance team, fostering a culture of analytical rigor and impact.

Requirements

• 10+ years of experience in strategic finance, FP&A, investment banking, or private equity, preferably in a high-growth technology company.
• Expert-level financial modeling and analytical skills, with a proven track record of handling complex operating and headcount models.
• Deep understanding of SaaS customer economics, including NRR, GRR, churn drivers, expansion motions, and cost-to-serve.
• Direct experience supporting Implementation, Technical Account Management, Support, or Product Operations organizations.
• Demonstrated ability to synthesize large datasets into clear insights and actionable recommendations for senior leaders.
• Proven ability to operate at a senior level with significant independence, managing multiple workstreams and influencing outcomes through cross-functional relationships.
• Strong people leadership experience, including building and developing high-performing teams and setting a high bar for analytical rigor.
• Excellent communication and executive presence, capable of presenting clearly and credibly to C-suite and Board-level audiences.
• Experience in a public company or public-company–ready environment is a plus.
• Experience with financial planning tools, Salesforce, and SQL is a plus.

Qualifications

• Proven track record of delivering financial strategies that drive business growth and improve operational efficiency.
• Ability to navigate complex financial models and scenarios to make data-driven decisions.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Experience in a fast-paced, dynamic environment where quick decision-making is crucial.
• Passion for technology and a deep understanding of SaaS customer economics.

Benefits

At Rippling, we offer a competitive salary, comprehensive benefits package, and equity compensation. The exact salary range varies based on location and experience, but US-based employees will be aligned with one of the following tiers: 230,000 - 300,000 USD per year.

Pay

The base salary for US-based employees will be determined based on location and experience, with a range of 230,000 - 300,000 USD per year.

Schedule

This role is hybrid, allowing employees to work from either the San Francisco or New York City office, with at least three days a week required in the office.

Equal Opportunity Employer

Rippling is committed to providing reasonable accommodations for candidates with disabilities during the hiring process. If you need assistance or an accommodation due to a disability, please contact accommodations@rippling.com.

Office-Based Employees

For office-based employees, Rippling considers working in the office, at least three days a week, as an essential function of the role.