Director, Strategic Business Partner - Business & Industry

Responsibilities

• Lead technology adoption across BNI’s field operations, ensuring consistent usage and value realization.
• Partner with Operations leaders (VPs, RVPs) to ensure there are clear and actionable roadmaps for implementation.
• Work with the implementation team to track and report-out on progress against roadmap.
• Enable nation-wide adoption programs to build data into the way operators manage their book of business.
• Develop change management strategies tailored to distributed and frontline environments.
• Conduct regular field engagement to understand barriers, reinforce accountability, and identify improvement opportunities.
• Serve as the primary liaison between BNI leadership and the enterprise Technology organization.
• Translate operational priorities into clear technology requirements and enhancement needs.
• Provide structured feedback into product roadmaps based on field insights and performance data.
• Partner with Technology and Product teams to ensure successful rollout of new capabilities.
• Help define sequencing, readiness requirements, and usage expectations for new deployments.
• Ensure that core features and enhancements reflect real operational value drivers.
• Define clear success metrics for technology initiatives within BNI.
• Track adoption, utilization, operational impact, and financial outcomes.
• Partner with Finance and Operations to quantify ROI and communicate business impact.
• Provide regular performance reporting to senior leadership.
• Identify where operational teams require additional training, tooling, or process alignment to extract full value from technology investments.
• Create feedback loops that continuously improve usability and performance.
• Monitor industry trends and competitive benchmarks to ensure BNI’s technology capabilities remain differentiated.
• Identify opportunities to elevate ABM’s positioning as a technology-forward partner to clients.
• Partner with Innovation teams to pilot and scale new capabilities within BNI.

Qualifications

• Bachelor’s degree in Business, Technology, or related field.
• 8–12 years of experience in technology-enabled business transformation, operations leadership, or product partnership roles.
• Demonstrated success driving technology adoption in distributed or field-based environments.
• Strong understanding of enterprise systems, implementation lifecycles, and operational performance metrics.
• Experience partnering directly with senior operational leaders.
• Proven ability to define and measure ROI for technology initiatives.
• Excellent communication and executive presentation skills.
• Able to balance strategic thinking with hands-on execution.
• Willingness to travel regularly to engage with field teams and business leaders.