Director, Strategic Accounts & Partnerships

About the Role

The Director, Strategic Accounts & Partnerships is responsible for leading Revision Skincare's Strategic Accounts organization and driving enterprise-level growth across key business partnerships, strategic customers, and emerging channels. This role serves as the architect of Revision's strategic account strategy, overseeing customer growth, business development, channel expansion, partnership development, and commercial execution across physician practices, regional and national practice groups, medical spa organizations, enterprise aesthetic platforms, and authorized e-commerce partners.

As a leader of Strategic Accounts, this individual serves as the voice of strategic customers within Revision Skincare and the face of Revision with key external partners. The Director develops long-term growth strategies, identifies market opportunities and whitespace, builds high-impact partnerships, and ensures alignment across Sales, Marketing, Education, Digital, Operations, Finance, and Executive Leadership. This role leads a team of Strategic Account Managers and Strategic Account Analysts and is accountable for delivering accelerated revenue growth, increased market penetration, and enhanced strategic partnerships that advance Revision Skincare's position as a leading professional skincare brand.

This field-based position requires travel nationwide, estimated at 50% to 75%, and is based in a major metropolitan area with a major airport.

Responsibilities

• Drive sales growth in targeted accounts.
• Develop and execute specific account plans for targeted accounts in collaboration with Business Development Managers (BDMs), Regional Sales Directors (RSDs), and the Chief Customer Officer (CCO) to ensure alignment with broader organizational objectives.
• Identify key territory opportunities and work directly with Revision Skincare Account BDMs and RSDs to develop and implement local customized strategic growth strategies at both the strategic account and broader territory or regional levels.
• Act as a team member in various initiatives or plans that impact customers, including development and execution of multiple plans simultaneously.
• Support RSDs, BDMs, and internal teams with analysis, development, and execution of strategic business and marketing plans for targeted accounts to achieve account, territory, regional, and national sales objectives.
• Compile data on customers for use as sales growth opportunities or leads from business directories, industry ads, trade shows, internet websites, and other sources.
• Maintain accurate, current data on each targeted customer account, including practice/office demographics, staff, call and sales history.
• Conceptualize innovative targeted campaigns based on company objectives to match local culture, preference, and business needs, and identify prospective accounts to maximize sales growth.
• Manage projects through all phases of implementation, including plan development, messaging, positioning, reporting, and execution in a timely and team-focused style.
• Identify market opportunities at the local and national level to build the brand and grow overall business objectives.
• Develop strong working relationships with sales leadership, BDMs, key targeted customers, and cross-functional teams in training & education, marketing, and other internal departments.
• Identify trendsetter ideas by researching industry and related events, publications, and announcements, and track individual competitors and their accomplishments.
• Develop and grow key customer relationships by analyzing market strategies, support requirements, and account potential.
• Conceptualize, develop, and leverage a unique blend of business strategy, marketing strategy, visual merchandising, and consumer knowledge to drive account growth and retention for Revision Skincare products.
• Manage account strategy workflow and resolve internal priorities across multiple requests to maintain accountability and meet customer and BDM expectations aligned with organizational objectives.
• Influence internal and external teams to achieve territory, regional, and national objectives.
• Continuously evaluate internal and external processes and procedures to identify opportunities for enhanced productivity and efficiency, and communicate across the Commercial team to execute new process objectives.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Enhance organization reputation by differentiating Revision Skincare’s strategic support in the marketplace and exploring opportunities to add value to strategic partnerships.
• Develop, track, report, and manage budget.
• Provide feedback for training needs of the sales team or customer accounts.
• Participate in various meetings, including tradeshows, forums, symposiums, and events for learning purposes.
• Report ROI to evolve understanding of how to best utilize strategic business resources to maximize future ROI aligned with organizational objectives and budgets.
• Perform other duties as assigned based on business needs and changing market conditions.

Requirements

• Professional experience working with dermatologists, plastic surgeons, or medical spas for a minimum of 5 years.
• Minimum eight (8) years of progressively responsible sales experience with a successful track record.
• Minimum three (3) years of pharmaceutical/medical/skincare sales experience with a successful track record.
• Preference for three (3) years of experience managing direct reports with a successful track record.
• Ability to travel overnight as needed, with travel estimated at 50% to 75%.
• Budget management experience.
• Excellent communication and presentation skills at individual and group levels.
• Demonstrated high level of integrity and accountability via a strong leadership track record.
• Proficiency with MS Office, Windows, and familiarity with sales tracking and reporting software.

Skills

• Demonstrated business acumen and knowledge of aesthetic medical practice processes.
• Strong decision-making abilities.
• Strong organization, presentation, and strategic planning skills.
• Track record of building and maintaining long-term customer relationships, including with physicians.
• Ability to problem-solve and make decisions quickly and effectively.
• Ability to perform multiple tasks in a fast-paced, deadline-driven environment.
• Demonstrated teamwork with individual accountability.
• Influencing skillset to lead a variety of individuals toward goal achievement in various settings.
• Adaptability to change that is positive and timely.
• Outstanding time management and organizational expertise.
• Proficiency with MS Office software (Word, Excel, PowerPoint, Outlook), contact management software, and the internet.