Director Store Systems and Innovation

About the role

The Director of Store Systems & Innovation leads the strategy, modernization, and execution of enterprise store applications, ensuring alignment with business priorities and long-term goals. This role oversees the enhancement and replacement of retail systems, driving operational efficiency, compliance, and secure, reliable performance across store-facing technologies. It also leads innovation initiatives, partnering with business and IT stakeholders to evaluate emerging technologies, manage budgets, and advance a pipeline of strategic opportunities.

Responsibilities

• Direct planning and execution of systems development activities for teams; help set the IT agenda
• Optimize organizational capability and effectiveness through continual improvement of resources using software release and maintenance techniques to reduce software defects
• Supports critical retail/store/business operations with urgency and attention to system performance, availability and quality of data flows with responsibility to help ensure the integrity and confidentiality of sales, personally identifiable information, and other sensitive data
• Own the end-to-end Store Technology Platform, including POS (Oracle Xstore), associate-facing applications, customer-facing store technologies, and the supporting store device and peripheral ecosystem
• Lead the strategic roadmap for Oracle Xstore, including extension governance, upgrade cadence, performance optimization, and architectural alignment with enterprise platforms
• Drive modernization initiatives such as mobile-enabled store workflows, thin-store / serverless concepts, and resilient offline-first capabilities to support high-volume retail operations
• Identify, deploy, and scale practical AI-enabled capabilities within store systems and operations, including intelligent automation, predictive operational alerts, AI-assisted production support, and associate experience augmentation
• Own the reliability, availability, and resilience of store systems operating in a 24x7 retail environment
• Operate with a product-oriented mindset, treating store systems as evolving business products rather than projects
• Lead business meetings and participate in management steering committees as required
• Build and manage strategic partnerships with software vendors, system integrators, and emerging technology providers to accelerate innovation, optimize commercial outcomes, and influence future product roadmaps

Requirements

A relevant applications management experience, seasoned IT leader experienced in leading successful implementation of multi-million dollar projects in complex matrixed organization. Minimum of 6 years of experience. Demonstrated experience in successfully managing complex organizational initiatives involving multiple functions and multiple business areas. Includes the identification and articulation of problems, influencing decision-making process as well as delivery of expected results.

Qualifications

• B.S. degree in computer science, business systems or related technical field, or equivalent experience
• Relevant applications management experience, seasoned IT leader experienced in leading successful implementation of multi-million dollar projects in complex matrixed organization
• Minimum of 6 years of experience
• Demonstrated experience in successfully managing complex organizational initiatives involving multiple functions and multiple business areas

Skills and Abilities

• Strong organizational skills to prioritize tasks under time constraints
• Diplomacy and ability to deal effectively with people
• Experience in leading multidiscipline, high-performance work teams/groups
• Ability to lead projects and project team members to successful goal achievement
• Strategic/Systems Thinking: Understands the connections and relationships across functions and entities for both internal and external constituencies; thinks appropriately into the future
• Service Orientation: Focuses and aligns actions and decisions on ways to enhance service
• Decisiveness: Makes timely and effective decisions
• Communication: Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience
• Collaboration/Influence: Actively gathers appropriate level of participation and input to decision-making, and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building

Benefits

Competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.