Director, Store Facilities

General Purpose

Support the Sr. Director, Store Facilities in providing facility services to all stores for assigned responsibilities. Direct staff and vendor network in the planning and provision of timely, cost-effective repairs, emergency response and capital projects.

Strategic Development

• Drive the strategic development of the department, including operational and systems enhancements, 3rd party software opportunities, vendor identification, service programs and preventative maintenance program development.
• Analyze historical information, recommend, and implement improvements to the department in all areas including staffing and organization, risk assessment, vendor selection, proper SLAs and NTE values, as well as prudent disaster recovery pre-planning processes.

Team Performance

• Develop the technical and managerial skills of the team.
• Drive team performance through the development of meaningful reporting metrics, training, coaching and engagement in the provision of cost effective and timely completion all store facilities issues and projects.

Vendor Performance

• Drive strong vendor performance resulting in timely and cost-effective repairs.
• Establish positive working relationships, effective procurement practices, performance evaluation and industry awareness.
• Actively identify new vendors and engage through trade shows and other forums.

Preventative Maintenance

• Develop proactive and manageable, preventative maintenance, monitoring, and replacement programs for all assigned areas and assets.
• Develop disaster recovery preparedness processes, procedures and vendor network to ensure department is able to respond effectively to emergency situations throughout the fleet.

Expense and Capital Programs

• Accurately plan, forecast, execute, and track all assigned expense and capital programs.
• Provide clear and accurate reporting of all programs and projects.

New Technology Solutions

• Take leadership role in identifying and implementing new technology solutions to improve the operational performance of the department, improve asset and systems monitoring and diagnostics.

Vendor Relationships

• Represent Ross Stores in the Facilities vendor community.
• Effectively negotiate and drive performance.
• Take leadership role in ensuring vendors support the Ross brand and perform in accord with the companies ethical and business conduct guidelines.

Budgets and Reporting

• Prepare assigned budgets, performance and expense analyses, project justification and program analysis.
• Develop effective periodic and ad hoc reporting as necessary.
• Lead vendor relationships in identifying new vendors, price and performance negotiation, SLA compliance and overall effectiveness.

Compliance and Regulations

• Ensure compliance with all regulatory guidelines, company policies and procedures.

Qualifications and Special Skills

• 10 years of multi-site retail facility management including all related trades.
• 5 years of experience with EMS systems and/or Waste Management.
• Bachelor's degree, preferably in related field, or significant industry certifications preferred.
• Affiliations with facilities industry trade organizations.
• Supervisory experience of direct and secondary levels of management.
• Experience with CMMS programs, particularly ServiceChannel.

Physical Requirements

• Ability to work in an office environment, primarily on a computer.
• Sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
• Creative Commons Attribution-ShareAlike License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/4.0/.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.