Director, Station Operations

About the role

The Director, Station Operations oversees one of Menzies Aviation’s largest Operations at the DFW Station. Key responsibilities include:

• Ensuring compliance with all Regulatory, Airport, Customer and Internal standards.
• Delivering high-quality services to multiple domestic and International Airlines.
• Leading and working with the senior team to maintain and enhance appropriate, effective safety & security systems.
• Maintaining strict Menzies safety standards and Corporate Governance.
• Meeting financial targets.

Responsibilities

Full responsibility for all aspects of the station Ramp operations, including:

• Passenger & Ramp Handling
• GSE Maintenance
• Aircraft Cleaning

Accountable for ensuring customers' operational needs are met, exceeding overall station goals and revenue targets.

Regularly interacts with customers to promote the station and measure customer satisfaction. Uses customer feedback to develop and improve capabilities and processes.

Strategically aligns resources to maximize station performance.

Implements company policies and procedures, promotes safety, security, and people management practices.

Drives a 'safety first' culture through all levels of the organization.

Ensures compliance with internal standards and all relevant industry, regulatory, and state legislated requirements.

Directs and motivates managers to achieve agreed targets and identifies areas for continued development.

Requirements

Bachelor’s Degree required or postgraduate Degree preferred.

Proven leadership and people management skills.

Experience in business development, sales, and commercial negotiation & pricing.

Wide-ranging general management experience, with some years of senior management experience.

Extensive management and/or support service experience, preferably in a ground handling, aviation, or logistics environment.

Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels.

Independence, decisiveness, and the ability to work accurately and independently of immediate support.

Able to influence, engage, and motivate at all levels.

Flexible, determined to succeed, and self-motivated.

Qualifications

All applicants must hold requisite employment authority to work in the USA.

Fluent in English.

Skills

Required extensive management and/or support service experience, preferably in a ground handling, aviation, or logistics environment.

Wide-ranging general management experience, with some years of senior management experience.

Pay

$140,000

Schedule

N/A

Benefits

N/A