Director, SRE - Enterprise Reliability

About the role

The SRE function is responsible for driving production stability and consistent reliability standards across applications and infrastructure. The team operates as a central capability with forward-deployed SREs embedded in production support organizations, partnering across Application, Infrastructure, and Vendor teams to improve observability, reduce risk, and enhance customer and employee experience.

Key Responsibilities

• Lead the central SRE team and govern forward-deployed SREs across application portfolios
• Define and enforce monitoring, observability, and SLO standards across applications and infrastructure
• Drive reduction in L1 workload by automating repeatable tasks and improving production design
• Lead incident reviews and ensure recurring issues translate into the engineering backlog and long-term fixes
• Track and report on reliability outcomes, including MTTR, incident reduction, and operational efficiency
• Establish and run production readiness reviews, identifying gaps and driving remediation with app, infra, and vendors
• Drive adoption of AI SRE solutions for anomaly detection, event correlation, and faster root cause analysis
• Partner cross-functionally to improve system design, resilience, and operability
• Eliminate manual work in production through automation, self-healing, and engineering fixes
• Reduce alert noise, improve signal quality, and minimize manual triage effort

Required Qualifications

• 8+ years in SRE, production support, or engineering across application or infrastructure domains
• Experience leading SRE or reliability teams in complex, enterprise environments
• Strong expertise in observability (logs, metrics, traces), distributed systems, and SLO/SLI design
• Proven ability to drive cross-team initiatives and influence engineering and operations practices
• Strong problem-solving and incident leadership skills

Preferred Qualifications

• Experience driving enterprise SRE or monitoring transformations
• Exposure to AI SRE / AIOps platforms
• Experience with cloud, Kubernetes, CI/CD, and ITSM tooling (e.g., ServiceNow)
• Strong focus on measurable outcomes and operational improvement

Success Indicators

• Adept adoption of SRE and monitoring standards across application portfolios
• Reduction in high-severity incidents and MTTR
• Measurable reduction in manual operational work and L1 ticket volume
• Improved alert quality with reduced noise and unnecessary escalations
• Increased automation and use of AI in detection and resolution
• Strong alignment across central SRE, embedded SREs, and application teams

Location Expectation

This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $150,000 - $210,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

We are an equal opportunity employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).