Director, SRE - Enterprise Reliability

About the role

The SRE function at MetLife is crucial for enhancing production stability and reliability across applications and infrastructure. The SRE Team Lead will play a key role in defining and enforcing standards, driving automation, and adopting AI-driven operations.

Responsibilities

• Lead the central SRE team and govern forward-deployed SREs across application portfolios
• Define and enforce monitoring, observability, and SLO standards across applications and infrastructure
• Drive reduction in L1 workload by automating repeatable tasks and improving production design
• Lead incident reviews and ensure recurring issues translate into the engineering backlog and long-term fixes
• Track and report on reliability outcomes, including MTTR, incident reduction, and operational efficiency
• Establish and run production readiness reviews, identifying gaps and driving remediation with app, infra, and vendors
• Drive adoption of AI SRE solutions for anomaly detection, event correlation, and faster root cause analysis
• Partner cross-functionally to improve system design, resilience, and operability
• Eliminate manual work in production through automation, self-healing, and engineering fixes
• Reduce alert noise, improve signal quality, and minimize manual triage effort

Requirements

• 8+ years in SRE, production support, or engineering across application or infrastructure domains
• Experience leading SRE or reliability teams in complex, enterprise environments
• Strong expertise in observability (logs, metrics, traces), distributed systems, and SLO/SLI design
• Proven ability to drive cross-team initiatives and influence engineering and operations practices
• Strong problem-solving and incident leadership skills

Preferred Qualifications

• Experience driving enterprise SRE or monitoring transformations
• Exposure to AI SRE / AIOps platforms
• Experience with cloud, Kubernetes, CI/CD, and ITSM tooling (e.g., ServiceNow)

Benefits

• Comprehensive health plan
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• Retirement pension
• Group discounts on voluntary insurance products
• Employee Assistance Program (EAP) and digital mental health programs
• Paid time off, paid holidays, volunteer time off
• Tuition assistance

Pay

$150,000 - $210,000

Schedule

This is a hybrid role requiring a minimum of 3 days per week in office.